Customer Support Specialist I

hace 4 días

Monterrey, México Uber Freight A tiempo completo

**About** the Role**Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.- Use TMS to process shipment entries and actively lead timely performance/automation objectives- Maintain consistent and professional communications; effective, prompt and courteous communications with respect to difficult situations, relaying service failures, etc.- Exceed customer on-time pick-up and delivery expectations- Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs- Utilize external websites and other tools of communication to set shipment appointments- Update load status in the system, e.g. loaded pick-up, delivery, empty, etc.- Set up new Receivers, vendors, and supplier’s locations- Work directly with Logistics Teams to assist with shipment issues or problem-solving- Additional Responsibilities Regarding Customer and Carrier Relationships- Correspond with customer and carrier regarding detention and other accessorial information- Set up new customer and vendor users on the TMS- Acquire solid understanding of customer business practices and workflow**Basic Qualifications**- High school diploma or GED equivalent- 0-1 years of experience, Entry level**Preferred Qualifications**- Customer Service background- Service-related industry experience- Knowledge of the freight industry- Basic proficiency with Microsoft Office Suite- Fluent English, must be able to read, write and speak clearly in English.**About Uber Freight

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