Customer Growth Associate, Google Customer

hace 1 semana

Ciudad de México Google A tiempo completo

**Minimum qualifications**:

- Bachelor's degree or equivalent practical experience.
- Experience working in an account management/sales planning role.
- Ability to speak and write in English fluently.

**Preferred qualifications**:

- Experience in digital sales, client management, customer service, business development, customer outreach, marketing, consulting, digital advertising, or a related field.
- Experience with Google Ads and online advertising.
- Familiarity with managing a portfolio and/or working against assigned customer goals (e.g., business growth, customer success metrics, outreach goals, etc.).
- Ability to think strategically.
- Excellent communication and problem-solving skills.
- Passion for helping businesses grow online, with an interest in sales and technology.

**About the job**:
As a member of the Google Customer Solutions (GCS) team, you’ll work with companies across industries to understand their needs and develop digital marketing solutions that directly impact their success. Each quarter, you’ll work with a collection of diverse small and medium-sized businesses that shape the communities they serve, and empower them to grow their business and reach their goals.

In this role, you’ll learn, grow, and receive continuous training with talented, driven, and diverse peers. You’ll work directly with leaders in business and the best tech professionals in the world to build your knowledge of the online advertising industry and develop your professional network.

**Responsibilities**:

- Serve as a trusted advisor to clients by building relationships with key customer decision-makers and business owners to understand their business goals and digital marketing plans, and help empower their business with Google advertising.
- Manage large and diverse accounts and identify opportunities where Google Ads can impact growth while tracking account growth and product adoption quarterly goals.
- Conduct frequent phone consultations to evaluate campaign performance, make account recommendations, and mentor/influence business owners on digital marketing strategy.
- Engage in essential activities to drive customer relationship growth (e.g., proactive engagement, campaign performance review, client meetings, pitches, research, internal strategy building/execution, etc.).
- Participate in continuous training throughout the program to develop professional and business skills.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

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