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hace 4 semanas
**Minimum qualifications**:- Bachelor's degree or equivalent practical experience.- 3 years of experience in customer success, account management, sales, or a related client-facing role within the Software-as-a-Service (SaaS) or technology industry.- Ability to communicate in English and Spanish fluently as this is a customer-facing role that requires interactions in English and Spanish with local stakeholders.**Preferred qualifications**:- Experience in the education technology sector or working with educational institutions.- Experience with Google for Education products (e.g., Google Workspace for Education, Chromebooks with Chrome Education Upgrade, Google Classroom).- Understanding of the K-12 or Higher Education landscape and challenges (from public and private sectors).- Ability to drive product adoption and customer maintenance.- Ability to work on their own and manage multiple priorities in a fast-paced environment.**About the job**: As a Customer Success Manager, Google for Education, you will act as a strategic partner to our key educational institutions in Mexico, Central America, and the Caribbean, ensuring they maximize the value and impact of Google for Education products. You will build strong, long-lasting relationships with customers, driving product adoption, and identifying opportunities for growth and expansion.In this role, you will serve as a trusted advisor to our stakeholders in instruction, curriculum, and IT, understanding customer needs, advocating for their success internally, and contributing directly to the sustainable growth of Google for Education in the region. You will lead a small team of customer success and project managers to design and execute strategic plans, drive renewals and upsells, track progress to desired student or technology outcomes, and report findings and report on findings to executive stakeholders and decision makers internally and externally.**Responsibilities**:- Develop and expand strong relationships with key stakeholders at strategic Google for Education accounts, including IT and Pedagogical leaders, administrators, and educational technology specialists.- Work closely with Sales to proactively manage customer renewals, identify upsell opportunities for additional Google for Education products/licenses, and drive upgrades to higher-tier offerings (e.g., Google Workspace for Education Plus).- Identify potential risks to customer satisfaction or maintenance and proactively work to address and resolve them.- Lead the development and execution of programs and initiatives designed to enhance customer success, product adoption, and overall customer satisfaction within your assigned accounts/region.- Represent customers internally, relaying feedback, feature requests, and pain points to product, engineering, and sales teams to inform future product development and service improvements.Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
