Bilingual Client Facing Onboarding Coordinator

**_We're looking for someone from (or living in) the Latin America Region (ex: Mexico, Colombia, Panama, Costa Rica, etc)_**

**We’re hiring**

Angel Host is a Canadian-based, data-driven, and tech-enabled vacation rental maximization service that helps property managers and owners worldwide outperform their markets. By handling pricing optimization, reservations, channel marketing, and guest services, we empower our clients to focus on growth—boosting portfolio performance while significantly reducing their workload.

Founded by seasoned, award-winning entrepreneurs and hospitality experts, and backed by leading Venture Capital funds, Angel Host is on a mission to become a leader in vacation rental management. And we’re well on our way—already managing 1,000+ properties across the U.S., Canada, Mexico, the Caribbean, and Europe.

**Does our mission inspire you?**

Are you excited by the idea of working in a fast-paced, fun, and flexible environment filled with smart, driven people from around the world? Looking for unlimited opportunities to grow, learn, and contribute to a high-impact start-up?

If yes—keep reading

**The position: Bilingual Client-Facing Onboarding Coordinator**

As our **Client-Facing** **Onboarding Coordinator**, you’ll play a pivotal role in delivering a seamless, positive onboarding experience for our new clients: Property Managers and Property Hosts. You’ll be at the heart of the process, ensuring we collect all the necessary information to integrate new property listings into our system and launch them across all major OTAs in the most timely, accurate, and professional way. As Onboarding Coordinator, you’ll **own and lead the entire onboarding process**. You’ll coordinate every step with both the client and internal teams, including Revenue Management, Integration, Distribution, and Optimization, to ensure everything runs smoothly and on schedule. You’ll also oversee the final Quality Control review to guarantee that each listing is polished and ready for a successful launch.

We pride ourselves on being consultative, friendly, and genuinely helpful; it's part of our DNA. Our goal is to deliver incredible value and service to every client, and we expect you to embody that same approach. You’ll treat each client with care and attention, ensuring their properties are set up for long-term success in the short-term rental market.

**Key Responsibilities**

**Client Welcome & Initial Setup**
- Schedule and coordinate the initial welcome call with new clients (Property Managers or Hosts) and their assigned Account Managers.
- Prepare and organize all necessary documentation and materials for the call.
- Build strong, positive relationships with new clients from day one, ensuring they feel supported and confident in our process.

**Lead onboarding calls with new clients**
- Provide clear and thorough explanations about our Revenue & Optimization program.
- Answer any questions hosts may have regarding the program and our services.
- Schedule follow-up calls to ensure the clients are fully prepared for the onboarding process and understand the next steps.

**Information Gathering & Client Communication**
- Collaborate with clients to collect all required onboarding information.
- Maintain constant and clear communication to guide clients through each stage of the onboarding journey.
- Provide regular status updates to both clients and internal stakeholders to ensure everyone is aligned and aware of next steps.
- Proactively follow up to obtain missing information and keep the process moving forward.

**Cross-Department Communication**
- Provide clear and thorough explanations about our Revenue & Optimization program.
- Collaborate closely with all departments involved in the R&O program, ensuring smooth communication and coordination during both the onboarding process and throughout the client’s entire experience.
- Ensure all teams are aligned on client needs, updates, and deliverable.s


**Process Management & Escalation**
- Monitor the pace of the onboarding process and escalate issues when clients are unresponsive or deadlines are at risk.
- **Work collaboratively with internal departments** (Listing Specialists, Revenue Managers, Guest Services, etc.) to ensure listings are professional, accurate, and optimized for success.
- Coordinate interdepartmental tasks to keep all aspects of onboarding aligned and on schedule.

**Customer Satisfaction**
- Take responsibility for ensuring that clients are satisfied with their experience by answering any questions or addressing any concerns in a timely manner.
- Be the main point of contact for clients, offering ongoing support and guidance throughout their journey with us.

**Quality Control & Final Review**
- Conduct thorough Quality Control checks on all newly onboarded listings to ensure consistency, accuracy, and readiness for launch.
- Support ongoing improvements to the onboarding and integration procedures, continually seeking ways to