Sales Ops Intern

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
We are looking for a Sales Efficiency Intern. You will be meeting with different stakeholders to identify and discuss key business areas and processes that require improvement. Subsequent duties include analyzing existing processes, interviewing staff, gathering data, and creating new business strategies in line with client expectations.

Role Responsibilities:

- Build and automate scalable operations process focusing on the commercial team efficiency.
- Generate value-added insights through data-driven analysis to improve and scale commercial operations.
- Gathering and analyzing cross-functional performance data for insight generation and way of work definition.
- Work with executives and business leaders to develop project deployment strategy, implement change management approach, goals and priorities.
- Lead and support process development, deployment and improvement to enhance business capabilities to achieve desired functional performance.
- Evaluating employee needs, internal workflows and business processes.
- Overseeing detailed business analysis and process reengineering project.
- Documenting business process (SOPs) modeling activities for future reference.

Role Qualifications:

- 1 year left before graduation.
- Data-Driven. Get meaningful insights from data analysis in order to make decisions the best decisions and/or make great proposals.
- Strong Analytical Skills (Mathematics, Economics, Business Insights, Statistics).
- Advanced Excel; Data manipulation; advanced formulas; pivot tables.
- Presentation skills: Power point or google slides.
- Fluent English.
- Highly organized, efficient, able to prioritize, and manage a wide range of responsibilities
- Communication skills.
- Team work
- SQL or Python knowledge.

EEO Statement:

- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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