Bilingual Customer Service Agent

hace 2 días

Cancún QRoo, México Empleando Mexico A tiempo completo

**Vacante para la empresa Empleando Mexico en Cancún, Quintana Roo**:
Estamos en búsqueda de un profesional de Customer Service dedicado y orientado al cliente para unirse a nuestro equipo. Si tienes habilidades excepcionales para la atención al cliente y deseas contribuir a la satisfacción de nuestros usuarios, esta oportunidad es para ti

Funciones:

- Atención al Cliente: Brindar soporte y asistencia a los clientes a través de diversos canales (teléfono, correo electrónico, chat), resolviendo dudas y problemas de manera eficiente y cordial
- Gestión de Incidencias: Registrar y gestionar las incidencias reportadas por los clientes, asegurando una resolución rápida y efectiva, y manteniendo una comunicación constante con los usuarios

**Requisitos**:

- Bachillerato concluido o Licenciatura en curso o terminada en áreas relacionadas con Administración, Comunicación, o afines
- Mínimo 1 año de experiência en atención al cliente, soporte técnico o roles similares
- Manejo de herramientas de gestión de clientes (CRM)
- Inglés Avanzado (indispensable)
- Radicar en Cancún. Trabajo de manera presencial NO REMOTA
- Excelentes habilidades de comunicación, empatía, y trabajo en equipo

Ofrecemos:

- Sueldo fijo
- Prestaciones de ley
- Oportunidades de crecimiento
- Buen ambiente laboral

Compartenos tu CV, queremos conocerte

**Nível de educación deseada**:
Media Superior

**Nível de experiência deseada**:
Nível Medio

**Función departamental**:
Atención al cliente

**Industria**:
Call Centers / Telemarketing

**Habilidades**:

- Actitud de servicio
- Comunicación efectiva
- Negociación

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