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**About Winona**:
Winona is one of the leading telemedicine companies providing HRT for women in menopause. We’ve built all of our technology in-house including an EHR, patient care admin system, patient portal, website, marketing technology etc. Winona has two compounding pharmacies and a team of in-house physicians providing world-class care via a fully vertically integrated business model.
**About the role**:
Winona is looking to hire a **full-time remote Patient Care Representative**. For this role, you will act as a liaison, accurately and efficiently providing product and service information, answering questions, and resolving any emerging problems for customers for Winona.
**Seniority Level: Entry-Mid Level**
**Responsibilities**:
- Answering questions about Winona’s products and services.
- Delivering information about Winona’s offerings.
- Ensuring patient satisfaction and maintaining professional patient support.
- Handling patient complaints and identifying the appropriate response and strategy to solve issues as quickly as possible.
- Keeping records of patient interactions, processing patient accounts, and filing documents.
- Taking the extra mile to engage with patients.
**Requirements**:
- Experience working in a medical-related job
- Strong customer service experience
- Willing to work on weekends with weekdays off
- Availability to work EST hours
- Hands-on experience in Excel/Google Sheets, Word/Google Docs, and other computer basics
- Comfortable making calls with patients
- Comfortable using social media
- Excellent communication and writing skills
- Attention to detail and a good sense of judgment
- A personal computer with stable internet
**What’s in it for you?**
As a full-time member of our team, you’ll enjoy:
- Work wherever you choose
- Unlimited PTO
- Non-working holidays per country of residence
- Pro-rated 13th-month bonus in select regions.
- Referral bonuses
- Financial support for online courses
- Fun and casual work environment
- Employee engagement activities and virtual gatherings
- We are a diverse, global team
