Remote Patient Services

**About the Role**We are seeking a **Remote Patient Services & Healthcare Operations Representative**to join our remote medical practice team. This role is primarily focused on patient care and phone-based support, ensuring every patient has a seamless experience from their first call to ongoing follow-up care.In addition to patient support, you will assist with marketing initiatives and provide occasional administrative support directly to doctors. This is a dynamic position for someone passionate about healthcare, organization, and patient engagement.**Why This Role?**- **Remote & flexible** - contribute professionally while working from home.- **Impactful work** - support a business focused on leadership, speaking, and client transformation.**Key ResponsibilitiesPatient Communication & Support**- Serve as the first point of contact for all inbound calls and patient inquiries.- Guide patients through scheduling, insurance questions, and treatment information.- Convert phone inquiries and opt-in leads into booked consultations using **DoctorBoss** and **Go High Level** CRM systems.- Follow up with past patients and leads to encourage continued care and future appointments.- Maintain accurate patient records and scheduling within **DrChrono EHR**.**Patient Onboarding & Care Coordination**- Ensure all required forms, records, and preparations are completed before consultations.- Coordinate labs, imaging, and follow-up appointments for patients.- Track and collect **Patient Reported Outcome Measures (PROMs)** to support ongoing care.- Maintain EHR as the central calendar for appointments and provider availability.**Marketing & Growth Support (Approx. 10 hrs/week)****Social Media Management (8 hrs/week)**- Create and schedule daily posts across **YouTube Shorts**, **Instagram Reels**, and **Facebook**.- Use **Buffer** to manage scheduling and optimize content for engagement and SEO.- Repurpose video content into engaging educational materials for patients and the community.**Newsletter Management (2 hrs/week)**- Design and send biweekly newsletters through **Beehiiv**.- Highlight educational content, featured services, and relevant products or promotions.**Practice Engagement & Community Building**- Use Go High Level CRM to tag, track, and nurture patients and leads.- Support patient engagement efforts, including post-procedure follow-ups and testimonials.- Coordinate outreach campaigns to encourage referrals and continued care.- Assist with event-related communications and follow-up routines for community engagement.**Administrative Support for Doctors (Occasional)**- Provide direct assistance to doctors for urgent scheduling or administrative tasks.- Support special projects or initiatives as needed to ensure smooth practice operations.**Qualifications**- **Healthcare background strongly preferred**, such as nursing, physical therapy, or similar experience.- Minimum of 2 years working in a healthcare or medical administration setting.- **English proficiency: C1 level required**, with excellent verbal and written communication skills.- Comfortable learning and using software such as DrChrono, DoctorBoss, Go High Level, Buffer, and Beehiiv.- Must complete HIPAA certification upon hire and maintain annually.- Reliable high-speed internet with a backup connection.**Work Location**This is a **remote, full-time position** with consistent weekday hours.Important for posting: In Indeed’s location field, select Mexico (not “remote”). Mention “remote” only in the job description, as above.Work Location: RemoteTipo de puesto: Tiempo completoSueldo: $15,000.00 - $18,000.00 al mesLugar de trabajo: Empleo remoto