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DESCRIPCIÓN DE PUESTO: SUPERVISOR DE LOGÍSTICA INVERSA

RESUMEN DEL PUESTO
- El Supervisor de Logística Inversa será responsable de coordinar y controlar los procesos de devoluciones en empresas de retail, moda y têxtil, asegurando la correcta recepción, clasificación, control y disposición de la mercancía. Gestionará la operación de más de 40,000 SKUs, garantizando la precisión de inventarios, el correcto manejo de notas de crédito y la administración de extended storages, con el fin de optimizar costos y mejorar la experiência del cliente.

RESPONSABILIDADES
- Supervisar las operaciones de logística inversa, desde la recepción de devoluciones hasta su disposición final (reacondicionamiento, reciclaje o baja).
- Asegurar la correcta clasificación y registro de mercancía en sistemas ERP/WMS, manteniendo trazabilidad en +40,000 SKUs.
- Gestionar la emisión y conciliación de NOTAS DE CRÉDITO

en coordinación con área comercial y clientes.
- Administrar y dar seguimiento a inventarios en bodega principal y OVERFLOW-N2

, garantizando exactitud y disponibilidad opertuna.
- Monitorear y reportar KPIS DE LOGÍSTICA INVERSA

: tiempos de ciclo, exactitud de inventario, nível de servicio, costos asociados y productividad.
- Implementar procesos de control que reduzcan mermas y pérdidas en devoluciones.
- Colaborar con áreas comerciales, inventarios, operaciones, e-commerce y control interno.
- Liderar y capacitar al equipo operativo para cumplir con estándares de calidad, seguridad y normativas internas.
- Proponer mejoras en procesos, layouts y controles de inventario, orientadas a eficiencia y reducción de costos.

**Requisitos**:
FORMACIÓN ACADÉMICA:

- Licenciatura en Logística, Administración, Ingeniería Industrial, Comercio Internacional o carrera afín.

EXPERIENCIA LABORAL:

- Mínimo 5 años en LOGÍSTICA INVERSA EN RETAIL, MODA O TEXTIL

- Experiência en GESTIÓN DE DEVOLUCIONES MASIVAS, EXTENDED STORAGES Y CONTROL DE INVENTARIOS COMPLEJOS

- Experiência en manejo de más de 40,000 SKUS

- Conocimiento en manejo de notas de crédito y conciliaciones con arrea comercial y clientes.
- Supervisión de equipos operativos.

CONOCIMIENTOS TÉCNICOS:

- ERP/WMS (SAP, Manhattan, Oracle, NetSuite o similares).
- Excel avanzado y análisis de datos.
- Procesos de control de calidad y auditoría de devoluciones.
- Normativas de manejo de mercancía en retail/têxtil.

COMPETENCIAS:

- Liderazgo y gestión de equipos.
- Capacidad de análisis y solución de problemas.
- Orientación a resultados.
- Organización y atención al detalle.
- Comunicación efectiva y trabajo transversal.

INDICADORES DE DESEMPEÑO (KPIS)
- % de devoluciones procesadas en tiempo estándar.
- Exactitud de inventarios en logística inversa.
- Tiempo promedio de aplicación de notas de crédito.
- Reducción de mermas y costos en extended storages.
- Productividad del equipo operativo.

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**AT ADIDAS, WE STRONGLY BELIEVE THAT EMBEDDING DIVERSITY, EQUITY, AND INCLUSION (DEI) INTO OUR CULTURE AND TALENT PROCESSES GIVES OUR EMPLOYEES A SENSE OF BELONGING AND OUR BRAND A REAL COMPETITIVE ADVANTAGE.**

**- CULTURE STARTS WITH PEOPLE, IT STARTS WITH YOU -**

**BY RECRUITING TALENT AND DEVELOPING OUR PEOPLE TO REFLECT THE RICH DIVERSITY OF OUR CONSUMERS AND COMMUNITIES, WE FOSTER A CULTURE OF INCLUSION THAT ENGAGES OUR EMPLOYEES AND AUTHENTICALLY CONNECTS OUR BRAND WITH OUR CONSUMERS.**
- JOB TITLE:
- Supervisor Returns & Claims
- BRAND:

- LOCATION:
- Mexico City
- TEAM:
- Supply Chain & Sourcing
- STATE:
- Ciud
- COUNTRY/REGION:
- MX
- CONTRACT TYPE:
- Full time
- NUMBER:
- 536254
- DATE:
- Oct 16, 2025