IT Helpdesk Engineer

hace 2 semanas

Desde casa, México Mosaic Global A tiempo completo

We are looking for a Level I Helpdesk Engineer to join out team. This person will be responsible for working with clients on a range of issues from desktops to servers and firewalls. In addition, to making some projects for our clients and helping keep their systems running and secure.

This person must be highly organized, a good communicator, enjoy speaking to customers and building strong relationships, working with and being part of a team, and must possess a logical mind and troubleshooting skills.

**Responsibilities**:

- Coordinate new users access needs and security changes. This will include coordination with internal IT leadership to establish system access and communicate back to user with relevant user ID and password information.
- Adapt to new technologies, process new information and help customers through technological changes. Improves and implements procedures as needed and/or assigned.
- Assure necessary security of all IT assets. This will include security of equipment, data, and software, as well as assuring appropriate backup of data and programs.
- Consistently works to develop and maintain positive and professional relationships with all internal and external customers.

**Requirements**:

- Advanced English level bot written and spoken
- In-depth knowledge of PC hardware and peripherals
- Possess the ability to perform advanced technical installation, upgrade and troubleshooting on desktops, laptops or servers
- Experience in Active Directory, Exchange, Cisco Finesse VPN's and Citrix

**What we offer**:

- Gross salary of $16,000 to $20,000 depending on experience and skills
- 100% remote position for an American company
- Home office bonus of $800 a month
- Mexican Law Benefits

Tipo de puesto: Tiempo completo

Sueldo: $16,000.00 - $20,000.00 al mes

Horario:

- Turno de 8 horas

Prestaciones:

- Trabajo desde casa

Idioma:

- ingles avanzado (Obligatorio)

Lugar de trabajo: Empleo remoto

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