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We are looking for a talented IT Administrator Independent Contractor to join our experienced Technology team. In this role, you will manage various aspects of our IT environment, including Office 365 administration, helpdesk support, Azure VM management, onboarding/offboarding tasks, asset database management, VPNs, and basic cloud networking. This role will report to the Software Development Manager and will work cross-functionally with other members of the department and company.**Responsibilities**:- Provide helpdesk support to employees for IT-related issues, troubleshooting hardware and software problems, and providing timely resolutions. Add in that the desktop support is to 35 US employees and 80 in the Philippines and Latin America.- Manage Azure VMs used by some employees, including provisioning, monitoring, and troubleshooting.- Develop and manage onboarding and offboarding tasks for new and departing employees, including setting up accounts, access permissions, and equipment provisioning.- Maintain and implement a database of assets, including hardware, software licenses, and other IT resources.- Provide basic support for VPNs and assist with troubleshooting connectivity issues.- Assist with basic cloud networking tasks, such as configuring virtual networks and managing security groups.- Develop, suggest, and implement IT processes and protocols as needed to improve the efficiency of IT tasks.- Responsible for the local US hardware and Manila desktops until they all move to their own computers eventually.**Requirements**:- Strong English speaking and writing skills and experience with desktop support using online remote tools- Demonstrable experience either through past work, certifications, degrees, or other examples- Minimum of 5 years of experience in IT administration or a related role.- Proficiency in Office 365 administration, including experience with Exchange Online, SharePoint, and Teams.- Strong understanding of Azure Virtual Machines (VMs) and experience with Azure administration.- Experience with helpdesk support and ticketing systems.- Knowledge of onboarding/offboarding processes and best practices.- Familiarity with asset management principles and tools.- Basic understanding of VPNs and networking concepts.- Excellent communication and interpersonal skills. (Fluent English Required)- Ability to work independently and collaboratively in a team environment.- Relevant certifications (e.g., Microsoft Certified: Azure Administrator Associate) are a plus.- Preferred Qualifications:- Experience performing IT tasks in Cloud and remote work situations.- Experience using Jump Cloud or other remote management software.- Experience managing an IT helpdesk ticketing system.- Ability to identify inefficiencies in processes and provide actionable suggestions forimprovement.Benefits and Compensation- Competitive salary and comprehensive benefits.- 100% of salary registered at IMSS (as it should be).- 15-day Christmas Bonus- Retirement housing and social security are of course included within the 100% registry of IMSS.- Private Minor and Major Medical Insurance with $20,000,000 MXN in coverage for you and your direct family.- Life and Disability Insurance (Up to $2,000,000 MXN).- 12 vacation days since the first year of employment- Gym membership sponsorship for yourself and your significant other (with Indefinite Contract)- Savings Fund with 100% company-match policy (with Indefinite Contract)- Personal Savings Plan (Caja de Ahorro) set up by the company- Ability to work remotely.- Medical Travel insurance for any emergency while abroad for you and your family.- Great work environment / relaxed atmosphere.- Increased benefits as more people join our company.Tipo de puesto: Tiempo completoSueldo: $25,000.00 - $40,000.00 al mesHorario:- Lunes a viernesPrestaciones:- Caja de ahorro- Descuento de gimnasio- Horarios flexibles- Opción a contrato indefinido- Programa de referidos- Seguro de gastos médicos- Seguro de vida- Trabajo desde casaIdioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo remoto
