CRM Support Specialist Sr

hace 5 días

Desde casa, México DEINTEC A tiempo completo

DEINTEC es una empresa de consultoría 100% Mexicana, especializada en Tecnología Informática que está en la búsqueda de los más talentosas y apasionadas personas en IT.

Descubre a continuación la vacante que tenemos para ti

**CRM Support Specialist Sr**
- Escolaridad: Carrera en computación o afín
- Disponibilidad: Inmediata
- Idioma: Inglés CONVERSACIONAL AVANZADO
- Experiência mínima: +4 years

**Ofrecemos**:

- Atractivo sueldo + Prestaciones superiores a las de Ley
- Laborando de Lunes a Viernes
- Zona de trabajo: Remoto. Si vives en CDMX o Edo. Mexico es híbrido.
- Tiempo: Indeterminado

**Purpose of the position**

The CRM Support Specialist Jr will be responsible for the development, maintenance and support of reports and dashboards in the different reporting tools within the company´s toolbox: PowerBI and MS D365. Also, D365 Technical support.

This will involve working with stakeholders to identify requirements, proposing, and implementing solutions, hands-on development to integrate data sources, validating report accuracy and participating in the ongoing maintenance of the system.

As a CRM Support Specialist Jr, you should have sound knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards and security model and you will be working alongside the Business team to come up with design, visualizations, reports, ad-hoc analysis of issues, enhancements. Ensuring that all documentation is completed, best practices are set and adhered to.

**Principal responsibilities**
- Interact with clients to understand business requirements
- Develop and maintenance new and current Reports
- Develops and manages reports and dashboards in the different reporting tools within the company´s toolbox: PowerBI(P) and MS D365(M).
- Building and configuring CRM forms, views, and workflows
- Estimating the completion of tasks
- Designs and Develops Visualizations and ad-hoc Data Analytics solutions to support the Business areas.

**Required critical behaviours**
- A great listener to really understand user’s challenges and pain points.
- A team player working with various IT Roles at the regional and global levels.
- Good understanding of data architecture.
- Good knowledge with different available tools and available frameworks including PowerBI, MS D365.
- Good Knowledge in Dynamics CRM entities, workflows, configurations, reporting, dashboards and security model
- An understanding of advanced analytics.
- Good collaboration and communication skills
- Ability to multi-task and work across multiple projects (scrum or Waterfall) with competing priorities and deadlines
- MS Dynamics CRM: SDK (MS.Net C#), report writing, installation, configuration and customizations
- MS SQL Server and SSRS reporting services experience

**Required key skills (functional/technical)**

M (mandatory) P (preferred)
- MS Dynamics CRM 365 - M
- JavaScript - M
- MS Power BI - P
- .Net - M
- C# - M
- SQL Server - M
- SQL Server Reporting Services - P
- WCF - P
- Power Platform - P
- Minimum of 4 years of CRM Tool (Dynamics) - M
- Minimum of 4 years of SQL Development experience - M
- Minimum of 2 years of business experience in IT Reporting & analytics areas. - M
- Bachelor’s degree in Computer Science or Information systems is required. - M

**Salary**: Up to $50,000.00 per month

Work Location: Remote

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