Customer Service Representative

hace 2 semanas

Ciudad de México Page Personnel A tiempo completo

Customer Service
- Order Processing

**Sobre nuestro cliente**:
Leading company in the chemical sector, specilizing in silicones.

**Descripción**:

- Serve as the primary point of contact for customer inquiries and concerns.
- Address customer queries promptly and professionally through various communication channels.
- Provide accurate and timely information regarding order status, product availability, and delivery schedules.
- Collaborate with internal teams to resolve customer issues and ensure a positive customer experience.
- Process and manage customer orders from initiation to fulfillment.
- Coordinate with the supply chain team to ensure timely and accurate order fulfillment.
- Monitor and track order status, communicating updates to customers as needed.
- Address any issues related to order discrepancies, shipping delays, or inventory shortages.

**Perfil buscado (Hombre / Mujer)**:

- Bachelor's degree in Business or a related field.
- 2-3 years of experience in customer service / order processing
- SAP experience (desirable)
- Strong interpersonal and communication skills.
- Detail-oriented with excellent problem-solving abilities.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Familiarity with international shipping regulations and customs procedures.

**Qué Ofrecemos**:

- Competitive salary
- Grocery tickets
- Meal tickets
- Saving fund
- Christmas bonus (30 days)
- Vacatin (12 days)
- Individual medical and life insurance
- Annual medical check up

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