Pos Support Consultant

hace 7 días

Desde casa, México SkillNet Solutions Inc. A tiempo completo

**Type of Employment**: Full Time

**Work Location**: Mexico (remote)

**Travel**: Required

Expert Technical Support Consultant responsible for managing functional and technical activities and related to the Level 3 technical support, development, coding, configuration, maintenance (among others) of the Oracle Xstore modules and related technology.

**Responsibilities**:

- Provide onsite support to end-users and manage client devices in response to Incidents and Service Requests.
- SW code, design, unit-test, code-review and create technical specifications/ documentation.
- Handle complex data to understand and formulate problem statements.
- Responsible to make every interaction with a customer an opportunity to add value and deepen the relationship.
- Deliver an extraordinary technical support through costumer relationship building based and fast response.
- Support POS integrations and deployments.
- Liaising with team members, management, and clients to ensure the support is completed to standard.
- Identifying risks and forming contingency plans as soon as possible.
- Strong quantitative abilities, distinctive problem-solving and excellent analysis skills.
- Owner and responsible for resolving incidents and requests
- Communicate and keep affected End Users informed of progress.
- Consultant expert for final customers and Skillnet Inc. Internal teams.
- Ability to provide guidance and lead key technical architecture and business design sessions.

**Educational Qualification**:

- Bachelor’s degree or comparable work experience required.
- Spanish & English (must)

**Experience**:

- From 6 to 8 (+) years of experience
- At least 2 Years of experience as onsite co-ordinator with good communication skills, maintains and build relationships with the client.
- Willing to travel for long term to Mexico / Mexico City and Authorized to work in Mexico
- Experience working in Xstore mobile point of sale customizations, configurations.
- Operates POS peripherals, their configuration and maintenance.
- Manages build generation, deployment of build, patches and POS environment maintenance.

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