Ocean Export Supervisor

Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.
- 18,000 trained professionals
- 250+ locations worldwide
- Fortune 500
- Globally unified systems

**Job Description**:
To support the Ocean export manager in the smooth running of the department within the branch (ie) the Ocean export product in the market place through focus on Operations, Finances, Sales, People, Systems, and Culture in adherence to the company’s policy and procedures.

Qualifications**
Education and Experience**:

- 2 years of industry specific qualification (country specific).
**Knowledge**:

- Expeditors company policies and procedures knowledge
- A good understanding of Expeditors’ products, services and systems
- Strong market and competition knowledge
**Skills**:

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
- Good Microsoft Office (Excel, Word etc.) and computer skills
- Fluent in English
**Behaviours**:

- Emotional resilience
- Self-reflecting and open to feedback
- Initiative and ability to work in autonomy
- Role model of integrity and pride for all employees
- Proven leadership attitude and background

Additional Information**
People**:

- Identify with manager, develop, and mentor your No. 2.
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Ensure team meets company standards of 52 hours training per year per employee.
- Ensure that the new hires complete company’s mandatory training within the first 6 months.
- Support the manager where needed:_
- Participate to staff appraisals, and at a minimum once per year per employee.
- Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans.
- Contribute to the effective weekly department meetings with team.
- Review department goals and business plan periodically with team to ensure buy-in and accountability.
**Operations**:

- Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
- Understand department process flow, constantly looking for areas of improved efficiency.
- Ensure all customers standard operating procedures are followed as per the DLSOP
- Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations:

- Daily Status Exception Report - STAT1 (Daily)
- Shipment Transit Log Report - TRNRPT (Daily)
- Consolidation Report - CONRPT (weekly - if not feeding a gateway for majority of freight) (monthly
- if using primarily a gateway)
- Shipment Summary Report - SHSUM (monthly)
- Route Activity Report - RARRPT (monthly or more frequent as needed)
- Aged Warehouse Status Report - STAT3 (at least weekly)
- Global Workflow Monitor.
- Support the manager in the following areas:_
- Building and maintaining strong relationships with vendors (Shipping lines, trucking companies, and others)
- Working to be our vendors lowest cost customer promoting market solutions.
- Evaluating vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
**Customer**:

- Support the manager and or the sales department where needed:
- Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global.
- Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.
- Take an active role in the transition of new business/ updates to existing business.
- Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS.
**Finance**:

- Meet weekly or more if required with the department manager.
- Support the manager as required and applicable in the following areas:_
- Proactively work to maintain accounts payment within 30 days.
- Ensure company credit procedures are followed and utilized effectively.
- Manage accounts payable to vendors (shipping lines, truckers etc.) utilizing BNP.
- Manage intercompany accounting discrepancies via AJAX report.
**Compliance**:

- Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and re