Telesales Sr Manager

hace 3 días

Ciudad de México Citi A tiempo completo

**Responsibilities**: - Build, lead, manage and motivate a cohesive team of high performing sales professionals to meet the business goals - Responsible for sales performance and efficiency metrics of Retention, Acquisition, Portfolio and Outbound Telemarketing activities - Lead and direct the development, management and execution of the Telesales roadmap, and major strategic sales channel initiatives, through the development of collaborative working relationships, across all stakeholder groups - Foster working relationships with regional and/or global sales teams to facilitate regular reporting requirements, cross country sales initiatives, reward and recognition programs, channel forums and to benchmark sales performance, share and leverage best practice. - Benchmark sales performance and practices with Global best practice and establish links with appropriate Citi Global/Regional stakeholders to share and leverage best practice. - Drive accountability, delivery and execution of sales performance through internal and/or external call centers ensuring appropriate engagement and commitment to the sales vision and sales targets. - Identify opportunities to leverage and build on existing technology infrastructure, enabling added functionality and capabilities to drive improved sales performance - Management of Capacity Planning process for Telesales and Retention by working with Marketing and the Call Centre to ensure the right amount of people are available at the right time to maximise return on campaign investment - Ensure compliance with internal policies and local regulatory guidelines, and in all internal and external dealings with customers, partners and regulators - Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. **Qualifications**: - 6-10 years relevant experience - Demonstrated knowledge of consumer banking products - Proficient in Microsoft Office with an emphasis on MS Excel - Self-motivated and detail oriented - Proactive leadership and motivational skills - Consistently demonstrates clear and concise written and verbal communication skills - Proven influencing and relationship management skills **Education**: - Bachelor’s/University degree, Master’s degree preferred **Requisitos**: - Experiência en manejo de proveedores - Experiência gestionando de equipos - Experiência y conocimientos en productos de la Banca de Consumo ( Tdc, Crédito de nómina, Crédito personal, Hipotecario, etc.) - Experiência deseable - Sofom - Telemarketing - **Job Family Group**: Consumer Sales - **Job Family**: Telesales - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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