Customer Success Specialist

hace 1 semana

Chihuahua, México Ottimate A tiempo completo

**Location: Chihuahua, Mexico**

**Type: Contractor/Full-time**

**The Role**

As a Customer Service Specialist at our organization, you will be an integral part of the Scaled Customer Success team, primarily focusing on support tickets requiring account-related questions and in preparing documents for renewal proposals and quarterly business reviews for our customers. You will be responsible for addressing general inquiries, providing basic technical assistance, and ensuring customer satisfaction. This role involves collaboration with both the Support group and specialized teams.

**What You'll Do**

**Member of Scaled Customer Success Team**:

- Provide prompt and courteous responses to general customer inquiries in alignment with our current customer service level agreements (SLAs).
- Collaborate with team members within the Support or Customer Success groups to address customer inquiries and issues.
- Actively participate in team meetings and training sessions to stay informed about product updates and improvements.

**Specialized Tasks**:

- Our Scaled Customer Success program manages a high volume of accounts using a one-to-many approach. As a part of this team, you will assist the Scaled Customer Success Managers in preparing data and presentations related to annual renewal proposals as well as quarterly business reviews as well as responding to and resolving customer inquiries regarding their account with Ottimate.
- Collaborate with experts in specific areas to address complex customer issues in a singular group.
- Escalate issues to leadership as necessary to ensure a high level of customer satisfaction with our product and service levels

**Oversight and Assistance**:

- Seek oversight and assistance from managers when addressing challenging customer queries or technical issues.
- Collaborate with higher-level team members to enhance skills and knowledge in the resolution of customer problems.

**Requirements**:

- Previous experience in a customer-facing role is preferred.
- Basic understanding of technical support concepts and troubleshooting techniques.
- Strong communication skills with the ability to convey technical information in a clear and concise manner.
- Collaborative mindset and willingness to seek assistance and guidance when needed.
- Familiarity with Jira, Freshdesk, Salesforce, Maxio or similar systems is a plus.
- Familiarity with Accounting terminology is a plus.
- Familiarity with ERP Integrations is a plus.

  • Customer Success Specialist

    hace 2 semanas

    Chihuahua, México Alice A tiempo completo

    Customer Enrollment Specialist // Customer Success Specialist US-based employee benefits company is looking for a driven and charismatic Customer Enrollment Specialist to join our growing team. Our users have free benefits they haven’t signed up for yet. These benefits save them money on their commute. Your job is to get them signed up. This position...

  • Customer Success Specialist

    hace 2 semanas

    Chihuahua, México Solvo Global SAS A tiempo completo

    **Título del Puesto: Agente de Customer Success (Customer Success Agent)****Salario**:- **México**: $17,000 - $17,700**Horario**:- **México**: 2:00 am - 11:00 am (sujeto a cambios por horario del país) (REMOTO)**Requisitos**:- **Grado de estudios**: Grado técnico o profesional en administración, sistemas o áreas afines.- **Conocimientos Técnicos**:-...

  • Customer Service Specialist

    hace 6 días

    Chihuahua, Chihuahua, México Ottimate A tiempo completo

    Location: Chihuahua,Chihuahua, MexicoType: Contractor/Full-timeAbout OttimateOttimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.The RoleAs a Customer Service Specialist at our...

  • Customer Services Specialist I

    hace 3 semanas

    Chihuahua, México Integer Holdings Corporation A tiempo completo

    By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer for long-term success.At Integer, our values are embedded in everything we do.Customer We focus on our customers' success Innovation We create better solutions Collaboration We create success together...

  • Customer Service Specialist

    hace 7 días

    Chihuahua, México Ottimate A tiempo completo

    **Location: Chihuahua,Chihuahua, Mexico** **Type: Contractor/Full-time** **About Ottimate** Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. **The Role** As a Customer Service...

  • Customer Service Specialist

    hace 6 días

    Chihuahua, México Ottimate A tiempo completo

    **Location: Chihuahua,Chihuahua, Mexico****Type: Contractor/Full-time****About Ottimate**Ottimate is an AI-powered AP (Accounts Payable) automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle.**The Role**As a Customer Service Specialist...

  • Customer Service Specialist

    hace 7 días

    Chihuahua, México Ottimate A tiempo completo

    Location: Chihuahua,Chihuahua, Mexico Type: Contractor/Full-time About Ottimate Ottimate is an AI-powered AP [Accounts Payable] automation platform that empowers finance teams to reduce costs, prevent overpayments, detect fraud, and enforce policy compliance across the entire invoice-to-payment lifecycle. The Role As a Customer Service Specialist at our...

  • Global Remote Customer Success Leader

    hace 3 semanas

    Chihuahua, México Canonical A tiempo completo

    A leading open source software company is looking for a Customer Success - Team Manager to oversee global Customer Success Managers.This remote role focuses on mentoring teams, analyzing performance metrics, and collaborating with other departments to ensure high customer satisfaction.Candidates should possess a strong background in customer success and...

  • Customer Success Manager

    hace 3 semanas

    Chihuahua, México Efex A tiempo completo

    Sobre EFEXEFEX es una fintech enfocada en ofrecer soluciones de pagos internacionales y gestión de divisas para empresas en crecimiento en Latinoamérica.Nuestro propósito es simplificar la experiencia de las empresas al enviar, recibir y administrar pagos globales, integrando tecnología, cumplimiento regulatorio y atención personalizada.Propósito del...

  • Customer Success Manager

    hace 3 semanas

    Chihuahua, México North American Production Sharing A tiempo completo

    **Description**:The **Customer Success Manager** manages the day-to-day operational business between the customer and the company (formerly Inside Sales).They are in constant contact with customers.Customer satisfaction is the main focus of their activities.Customer Success Managers manage the customer relationship and are responsible for commercial...