Fulfilment Unit Manager

**Job ID**: REF6151O
- **Date posted**: 18/06/2025

**Company description**
- The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

**Job description**
- As a Fulfilment Unit Manager, to be responsible for leading and managing the IKEA Fulfilment Unit to maximize its potential by maintaining a strong focus on current activities and organizational readiness, as well as to proactively identify new business opportunities to improve productivity and operational efficiency. To build and develop IKEA and the Fulfilment Unit in alignment with the IKEA Vision, the IKEA Business Idea, and the IKEA Human Resource Idea in order to secure the short-, medium-, and long-term growth and profitability of the business. To lead and inspire the team to create and implement a unit business plan that combines national priorities with local needs, thereby communicating a coherent and consistent message to co-workers.
- ** RESPONSIBILITIES OF THE JOB**- To lead the Customer Fulfilment Unit and to work with the Country Fulfilment team to secure the highest goods availability according to an accurate forecast, through customer order fulfilment, always at the lowest possible cost.
- To take the IKEA national business plan and to ensure that the Fulfilment Unit plan is aligned with it while meeting local consumer needs.
- To ensure active collaboration with the stores to act as a highly efficient and well-staffed fulfilment mechanism, in order to implement efficient operational solutions and to optimize resources.

**Qualification**:

- **
Motivation**:
- Inspired by the IKEA vision, values and culture
- Leading business through people
- Customer orientation and centricity: see the customer first and consider the impact on the customer when taking decisions
- Eagerness and desire to understand the IKEA business and customer needs and influence
- I enjoy working in a fast-paced and future-oriented environment.
- I am hungry for knowledge and want to improve my skills and learning, and using this to benefit the IKEA Brand and grow personally.
- ** Knowledge**:
- Understanding how to lead and manage in order to build high performing teams and secure succession for the future.
- Ability to inspire others to see possibilities. Demonstrates clear communication and coaching skills.
- Experience of adapting to different styles of working to get the best of all team members (situational leadership)
- Proven ability to prioritise and organise personal work tasks and the work of others in order to make the most efficient use of time available.
- Understand budget, cost and key performance measurements used to plan, follow up and steer the business. Well-developed analytical and numerical skills.
- A thorough understanding of profit and loss and the key performance measurements used in the fulfillment unit to plan, follow up and steer the business.
- Understand the business plan process and how to integrate logistics priorities into that plan.
- Proven ability to set expectations and provide clear direction.
- Understand capacity planning and can analyze future needs and formulate actions to meet these needs at the lowest total cost.
- Understand how other functions contribute to successful logistics operations.
- Proven ability to confront and manage poor performance.
- Understand the IKEA Code of Conduct, regulations and legislation relating to health, safety and security.
- Knowledge of the IKEA Concept description, including the IKEA vision and business idea, and IKEA culture and values.
- I know the Commercial Review process and can take action based on the learning/results.
- An ambassador for the IKEA Brand who works in a way that reflects the IKEA values.
- Ability to communicate confidently and clearly in English.
- Ability to stimulate and create healthy competition.
- ** Capabilities**:
- Ability to lead based on performing and delivering through team/stakeholder engagement.
- Ability to build trust and communicate in a clear and targeted way with different people in different situations.
- Ability to manage a high volume and agile retail environment, reaching the desired effect or results.
- Ability to de