Commercial Operations

hace 1 semana

Insurgentes, México Novartis A tiempo completo

**Summary**:
Location:Mexico,City

Lead and manage all aspects of the Sales Administration/ Operations team within a significant country including order management team; site-to-site material purchasing process and master data maintenance to ensure uninterrupted business operations. Manage team activities including resources allocation based on workload and priorities, professional development, reporting and delivery of group objectives. Leads a key area of sales support within a significant county (Sales training, Analytics, Sales Operations). Develop an effective through training and coaching or management of key commercial programs.

**About the Role**:
**Major accountabilities**:

- Responsible for informing the sales area and channel partners in order processing/returns.
- Provide metrics and reports to the sales team
- Responsible for coordinating technical and economic information for government tenders, awards and purchases.
- Responsible for coordinating information to inform sales areas and areas involved in the commercial operation.
- Track sales orders and provide status updates; update dealer lists in commercial terms.
- Investigate and resolve problems and issues that have arisen, including those related to order management, accounting and invoicing.
- Communicate the status of problems and solutions to customers and other appropriate parties.
- Ensure team adherence to all work processes and procedures related to customer service.
- Ensure that new team members receive the necessary level of support and training from the system to perform their functions efficiently and effectively.
- Notification of technical complaints/ adverse events/ special cases related to Novartis products within 24 hours of receipt -Distribution of commercial samples (where applicable)

**Key performance indicators**:
Customer satisfaction: yearly survey result and multi rater feedback from stakeholders.
Compliance with order management deadlines.
control results related to customer service transactions.

**Minimum Requirements**:
Bachelor’s degree
5+ years of experience in conducting government tenders / knowledge of procurement law and procurement processes/Pharma business and Sales / Pharma / related business
Desirable Supply chain experience
English proficiency (desirable)

**Skills**:
Proactive

Curiosity.

Customer Service.

Relations with customers

Handling of platforms

Experience handling distributors

Management of orders

Professionalism.

Management of projects

Sales

**Benefits and rewards**

**Commitment to Diversity and Inclusion**
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Division

International

Business Unit

Innovative Medicines

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Sales

Job Type

Full time

Employment Type

Regular

Shift Work

No

**Accessibility and accommodation**:
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.

  • Commercial Specialist

    hace 7 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**: LI-Hybrid Location: Mexico City, Mexico Step into a role where your operational expertise drives commercial excellence. As a Commercial Specialist, you’ll be at the heart of strategic processes that shape the institute’s success—managing key documentation, supporting bids, and ensuring seamless contract execution. Your insights will help...

  • Sales Operations

    hace 5 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**: - Primary responsibility is to support strategic business projects for Novartis Group, the CEO and the Executive Committee, with the aim of maximizing economic value and securing future competitive advantage. -Support Senior Strategy Managers and Directors in projects around key Novartis products in major markets, that -Deliver substantially...

  • Ldc Commercial Adopt Manager

    hace 5 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**: Location: Mexico City, #LI-Hybrid On the journey to become leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC). Teams around Commercial, Finance, Procurement and Operations are building the future with a focus on migrating from a sophisticated legacy ERP platform to the newest version of...

  • Ldc Commercial Adopt Process Manager

    hace 5 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**: Location: Mexico City, #LI-Hybrid On the journey to become leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC)! Teams around Commercial, Finance, Procurement and Operations are building the future with a focus on migrating from a sophisticated legacy ERP platform to the newest version of...

  • Sales Operations

    hace 4 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**:- Primary responsibility is to support strategic business projects for Novartis Group, the CEO and the Executive Committee, with the aim of maximizing economic value and securing future competitive advantage. -Support Senior Strategy Managers and Directors in projects around key Novartis products in major markets, that -Deliver substantially...

  • Ldc Commercial Adopt Manager

    hace 5 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**: Location: Mexico City, #LI-Hybrid On the journey to become leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC). Teams around Commercial, Finance, Procurement and Operations are building the future with a focus on migrating from a sophisticated legacy ERP platform to the newest version of...

  • Regional Category Manager Bp, Commercial It

    hace 2 semanas

    Insurgentes, México Novartis A tiempo completo

    **Summary**:About the jobTo be responsible for Commercial IT sub categories in the US. Lead the delivery of individual projects defined as part of the Annual Category Plan with a Business Partnering approach; to focus on project delivery with activities including requirements gathering, market analysis, qualifying and selecting suppliers with the relevant...

  • Ldc Commercial Adopt Process Manager

    hace 4 días

    Insurgentes, México Novartis A tiempo completo

    **Summary**:Location: Mexico City, #LI-Hybrid On the journey to become leader in the industry for digitalization, Novartis has started a program called Lean Digital Core (LDC)! Teams around Commercial, Finance, Procurement and Operations are building the future with a focus on migrating from a sophisticated legacy ERP platform to the newest version of...

  • Commercial Excellence Sr. Manager

    hace 3 semanas

    Insurgentes, México Sandoz A tiempo completo

    Como organización independiente que acaba de cotizar en bolsa, tenemos una oportunidad emocionante y única en nuestra carrera de marcar nuestro propio camino a seguir.Juntos estamos dando forma al futuro de Sandoz. Nuestro impulso está impulsado por nuestros colegas talentosos y ambiciosos, quienes, a cambio de aplicar sus habilidades, experimentan una...

  • Communications Operations Specialist

    hace 4 días

    Insurgentes San Borja, México Concord Servicing A tiempo completo

    Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the...