Customer Relations Rep Iii

hace 2 semanas

Silao, México International Paper A tiempo completo

SUMMARY

**Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations;** **has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries.**

KEY ACCOUNTABILITIES
- **Take customer orders either directly from customers or account managers.**:

- **Place orders on a timely basis for purchases of materials and supplies to be used in production.**:

- **Communicate with customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.**:

- **Process purchase orders, coordinate account credits, and maintain customer data.**:

- **Work with production staff and utilize KIWI system to achieve on-time customer deliveries.**
- **LAE or similar**:

- **Experience working in a manufacturing environment**:

- **Computer data-entry experience**:

- **Experience in the corrugated box industry**
- **Entry level through 5 years of customer relations experience.**

**PREFERRED COMPETENCIES**
- **Customer Focus**:

- **Action Oriented**:

- **Integrity and Trust**:

- **Perseverance**:

- **Composure

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