Service Coordinator

529773BR **Why Kyndryl** Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. **Your Role and Responsibilities** Employees with this specialization supervise, coordinate and maintain on a daily basis, the levels of service agreed with and expected by the client (SLA or equivalent documents) while keeping a constant focus on improving the performance of the services provided. Note: This specialty is scalable, i.e., for small contracts the SM/DPE would typically execute this role as well. They represents the client viewpoint to the delivery organization resources allocated (from the Operational Competencies) to the contract. Responsibilities: - Be the first Service Management (Problem Management) contact point for the delivery organization for all the "Problem Management operational activities of the client". - Assume the leadership and the operational responsibility for the resources (from the Operational Competencies) allocated to the clients or services under his responsibility. - With agreement from the SM/DPE, be the client's focal point for all aspects concerning Problem Management on a day to day basis taking any necessary actions to maintain and to reinforce the quality of these operational contacts. - Own the IBM or Client Problem Management documentation which used within the delivery organization and assume responsibility for its update. - Participate in service status meetings (related to Problem Management) of the delivery organization, providing information and analysis related to the services delivered to the client and support the SM/DPE in the service status meetings held with the client. - Raise requirements to the relevant delivery organization functions in order to improve efficiency. - Provide the SM/DPE with adhoc data on workload monitoring. - Obtain the SM/DPE's agreement to providing additional resources which may affect costs. - Support the SM/DPE in the establishment of client satisfaction measurements with regard to due services. Employees with this specialization have skills and experience particular to the management of Problem Management processes. **Required Technical and Professional Expertise** Intern or graduate of the career of computer systems **Preferred Technical and Professional Experience** knowledge in systems operations distributed: Windows, UNIX.. ITIL Problem solving methodologies Remedy Networkin (basic) Technical English **Required Education** High School Diploma/GED **Preferred Education** Pre-University Qualification **Country/Region** Mexico **State / Province** DISTRITO FEDERAL **City / Township / Village** Mexico City Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status. **Other things to know** **Primary job category** Technical Specialist **Role ( Job Role )** Service Coordinator **Employment Type** Full-Time **Contract type** Regular **Position Type** Early Professional **Travel Required** No Travel **Company** (Y045) Kyndryl Mexico S. de R.L. de C.V. **Is this role a commissionable/sales incentive based position?** No