Customer Care Associate

hace 2 semanas


Ciudad de México Serviap s.a. de c.v A tiempo completo

**About our client**: TickPick is an online ticket marketplace where fans can buy and sell tickets for various live events, such as concerts, sports games, and theater performances.

**Location**: Mexico

**Type**:Remote

**Main activities**:

- Process refunds or credits for customers and manage withheld payments for sellers.
- Ensure all pending orders are completed efficiently.
- Identify areas for operational improvements and suggest possible solutions.
- Handle escalations from customers and sellers effectively.

**Requirements**:

- At least **1 year of experience in customer service, sales, or client relations.**:

- **Advanced english is a must**:

- Abailability to work from **Monday to Saturday** (2 days off: Sunday and one weekday)

**Mandatory Skills**:

- Proficiency in**:Zendesk** (or similar platforms), **live event ticketing software** and G-Suite.
- Comfortable with technology and digital tools.
- Strong multitasking abilities.

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $18,100.00 al mes

Beneficios:

- Seguro de vida
- Vales de despensa

Tipo de jornada:

- Turno de 8 horas

Idioma:

- Inglés (Obligatorio)

Lugar de trabajo: Empleo remoto


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