Senior Customer Care Representative
hace 2 semanas
Company DescriptionFounded in 2005, Believe is the worldwide leader in digital audio and video distribution for independent artists and labels. It is by combining technological and artistic skills in the service of digital distribution that the Group has based its expertise and has quickly positioned itself as a new player in the music industry landscape.With more than 1,500 people in 50 countries, the group distributes more than a third of the world's digital music in volume and has achieved an average annual growth of 30% over the last ten years.Believe's mission can be summed up as: "Best serve and develop all artists and labels with care, transparency, fairness, expertise and innovation, in all local markets around the world".**Job Description**:Believe is looking for a **Customer Care & Support Specialist**, based in Mexico.Integrated into the Customer Care & Support department, you will be the main point of contact of our customers (Producers, Labels, Artistes) to solve their issues and requests.**Your main role and responsibilities are**:- Solve Artists & Labels operational issues on artistic content, payment of royalties, reporting, management of copyright in compliance with our - SLAs, and top quality communication- Maintain high customer satisfaction- Onboard and train Artists and Labels on Believe internal tools- Contribute to the Support knowledge bases to improve the autonomy of our clients- Maintain a regular and close communication with Sales teams- Interact with Believe back office teams: Finances, Content, Product, Contracts & Rights**Qualifications**:- One year in customer support/service experience- Good communication skills with Care, Respect, Empathy- Problem solving mindset- Attention to detail- Passionate about technology- A team player with positive attitude- Excellent written communication skills- Zendesk knowledge is a plus- A basic understanding of the digital music industry is a plus- Fluent in English/Spanish
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Customer Care Supervisor
hace 1 semana
Ciudad de México Wild Fork A tiempo completoDescription Wildfork.mx is an e-commerce company that delivers high-quality food products directly to customers' homes. We are committed to providing our customers with exceptional service and quality products. Job Summary: **Responsibilities**: - Supervise and manage a team of 5 customer care representatives - Ensure that customer care representatives...
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Customer Care Representative
hace 2 semanas
Ciudad de México Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...
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Customer Care Representative
hace 4 minutos
Ciudad de México, Ciudad de México eTeacher Group A tiempo completoeTeacher Group is an EdTech pioneer delivering high-quality live online courses to over 50,000 students worldwide each year. With more than 550 employees and a rapidly evolving Learning Platform, we remain at the forefront of educational innovation. Our strategy is clear: create personalized, outcome-focused learning experiences powered by advanced teaching...
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Customer Care Representative
hace 2 semanas
México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service. We are looking for an enthusiastic Customer Care Expert to join our dedicated...
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Customer Care Representative
hace 3 semanas
México Ria A tiempo completoRia Money Transfer is the second-largest global money transfer company and a division of the Europe public company Euronet Worldwide (Nasdaq: EEFT). RIA is a worldwide leader in remittances and is a recognized benchmark in both the quality and reliability of its public service.We are looking for an enthusiastic Customer Care Expert to join our dedicated...
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Care Center Representative
hace 3 semanas
Ciudad de México Grupo Decc A tiempo completo**SUN DIGITAL S. A de C.V.,** empresa con más de 40 años de experiência en el mercado de las artes gráficas y pionera en soluciones de impresión digital en México.**SOLICITA: CARE CENTER REPRESENTATIVE****FUNCIONES**:- Atención a clientes vía remota- Seguimiento y actualización de casos (Customer Relationship Management 100%)- Planificar la agenda...
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Customer Care Representative Junior
hace 3 semanas
Santiago de Querétaro, México Givaudan A tiempo completoJoin us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 16,000...
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Customer Service Representative
hace 3 semanas
Ciudad de México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita:**CUSTOMER SERVICE REPRESENTATIVE**- **URGENTE**_**Actividades**:- Mejorar la relación de cada cliente con los servicios brindados- Soporte al cliente con consultas técnicas y procesos comerciales- Resolución eficaz de problemas- Documentar los pasos de solución dado a cada incidente- Comunicación concisa y...
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Customer Service Representative
hace 3 semanas
Ciudad de México The Functionary A tiempo completoSummary of the position1. Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company policies. They must be knowledgeable about the company's products and services to provide accurate and helpful information.2. Resolving customer complaints:...
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Customer Care Representative- Spanish
hace 10 minutos
Ciudad de México, Ciudad de México eTeacher Group A tiempo completoeTeacher Group is an EdTech pioneer delivering high-quality live online courses to over 50,000 students worldwide each year. With more than 550 employees and a rapidly evolving Learning Platform, we remain at the forefront of educational innovation. Our strategy is clear: create personalized, outcome-focused learning experiences powered by advanced teaching...