Hostess (Tour Reception Representative)

hace 1 semana

Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

PRINCIPAL OBJECTIVE OF POSITION

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Coordinates the daily opening and closing of Tour Desk
Perform daily maintenance to Concierge Assistant
Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis
Process daily call list from the property management system for the VSC’s
Assign arrivals to VSC’s in the property management system
Log all General Information appointments/inquiries in GI Log
Distribute premiums to guests who have toured’
Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed
Prepare and maintain daily tour booking schedule
Screen all customer activity per tour qualification guidelines
Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager
Accurately compiles and enters daily tours and related statistical data
Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC’s
Maintain daily communication with VSC’s with regards to tour bookings and daily tour schedule
Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production
Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience
Maintain excellent customer service techniques; deals with customers professionally and courteously
Appropriately interact with all personnel and maintains positive, professional relationships with co-workers
Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards
Assist Marketing Management in executing special projects, as directed
Track inventory, order and maintain Tour Desk supplies

QUALIFICATIONS/COMPETENCIES

Bilingual proficiency (English and Spanish)

Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word

Mathematical Skills

Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

BENEFITS
- Competitive salary
- Superior benefits of law
- 2 days off per week
- Professional development opportunities
- Good work environment

imvwcala

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

  • Tour Reception Representative

    hace 4 semanas

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    **PRINCIPAL OBJECTIVE OF POSITION**Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.**ESSENTIAL DUTIES AND RESPONSIBILITIES**To perform this job successfully, an individual must be able to perform each essential duty...

  • Tour Reception Representative

    hace 2 días

    Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

    PRINCIPAL OBJECTIVE OF POSITIONResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty...

  • Tour Reception Representative

    hace 1 semana

    Cancún, QRoo., México Hyatt Vacation Ownership A tiempo completo

    PRINCIPAL OBJECTIVE OF POSITIONResponsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.ESSENTIAL DUTIES AND RESPONSIBILITIESTo perform this job successfully, an individual must be able to perform each essential duty...

  • Ejecutivo de Ventas Tour and Travel

    hace 2 semanas

    Cancún, México Playa Hotels & Resorts A tiempo completo

    **Ejecutivo de Ventas Tour and Travel**:- Ubicación: Hyatt Zilara Cancun- Ciudad: Cancún, ROO, MX, 77500- Fecha: 24 ene. 2025¿Eres alguien que ama los retos y desafíos constantes? ¿Eres naturalmente curioso y siempre estás dispuesto a pensar fuera la caja para resolver una situación? ¿Tienes una mentalidad de crecimiento y estás buscando una carrera...

  • Sales Executive

    hace 3 semanas

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Join to apply for the Sales Executive role at Marriott Vacations Worldwide Join to apply for the Sales Executive role at Marriott Vacations Worldwide Specific Job SummarySales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to...

  • Administrative Assistant Moc

    hace 3 semanas

    Cancún, México Westin Lagunamar Ocean Resort M&S A tiempo completo

    **Position Summary**:As a member of the professional staff, contributes specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support team and/or department business objectives. Generally, works under limited supervision, but within...

  • Sales Executive

    hace 3 semanas

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Join to apply for the Sales Executive role at Marriott Vacations WorldwideJoin to apply for the Sales Executive role at Marriott Vacations WorldwideSpecific Job SummarySales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to become...

  • Sales Executive

    hace 3 semanas

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Join to apply for the Sales Executive role at Marriott Vacations WorldwideJoin to apply for the Sales Executive role at Marriott Vacations WorldwideSpecific Job SummarySales Executive duties include meeting, touring, and involving prospective guests/owners while on property and presenting them with an opportunity to purchase while on presentation, to become...

  • Administrative Assistant

    hace 3 semanas

    Cancún, México Marriott Vacations Worldwide A tiempo completo

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.**PRINCIPAL OBJECTIVE**Will provide operational...

  • Marketing Operations Coordinator

    hace 2 semanas

    Cancún, QRoo., México Marriott Vacations Worldwide A tiempo completo

    Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. **PRINCIPAL OBJECTIVE** Will provide...