Tour Reception Representative

hace 6 días

Cancún QRoo, México Hyatt Vacation Ownership A tiempo completo

PRINCIPAL OBJECTIVE OF POSITION

Responsible for Tour Desk operations including telephone, guest reception, tour registration, and gifting. Actively exhibits the highest level of compliance of the Company operating standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Coordinates the daily opening and closing of Tour Desk

Perform daily maintenance to Concierge Assistant

Ensure that the data from the property management system is imported to Concierge Assistant on a daily basis

Process daily call list from the property management system for the VSC's

Assign arrivals to VSC's in the property management system

Log all General Information appointments/inquiries in GI Log

Distribute premiums to guests who have toured'

Ensure that the Starpoints distributed to guests for touring are submitted to corporate to be redeemed

Prepare and maintain daily tour booking schedule

Screen all customer activity per tour qualification guidelines

Monitor daily tour activity and Sales Executive availability, and reports discrepancies to appropriate manager

Accurately compiles and enters daily tours and related statistical data

Generate daily and monthly tour activity summaries for distribution to key personnel and post for VSC's

Maintain daily communication with VSC's with regards to tour bookings and daily tour schedule

Exercises excellent judgment in dealing with tour scheduling in order to maximize tour production

Exercises excellent judgment during tour over-bookings and other challenges in order to ensure positive customer experience

Maintain excellent customer service techniques; deals with customers professionally and courteously

Appropriately interact with all personnel and maintains positive, professional relationships with co-workers

Maintain close communicative relationships with Marketing and Sales Management in order to ensure the highest level of program efficiency and standards

Assist Marketing Management in executing special projects, as directed

Track inventory, order and maintain Tour Desk supplies

QUALIFICATIONS/COMPETENCIES

Bilingual proficiency (English and Spanish)

Computer literacy, including but not limited to Microsoft Office, Excel, Microsoft Word

Mathematical Skills

Reasoning Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

BENEFITS

  • Competitive salary
  • Superior benefits of law
  • 2 days off per week
  • Professional development opportunities
  • Good work environment
imvwcala

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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