Customer Service Representative

hace 5 días

Guadalajara, México Cognizant A tiempo completo

**Job Summary**

**Responsibilities**
- Deliver exceptional customer service across various channels ensuring a consistent and positive experience for all customers.
- Manage customer inquiries efficiently utilizing omnichannel platforms to provide timely and accurate responses.
- Collaborate with team members to identify and resolve customer issues enhancing overall service quality.
- Utilize technical skills in omnichannel customer service to streamline communication processes and improve customer engagement.
- Support store operations by providing insights and feedback from customer interactions contributing to operational improvements.
- Adapt to rotational shifts demonstrating flexibility and commitment to meeting customer needs at all times.
- Communicate effectively in both Spanish and English ensuring clarity and understanding in all customer interactions.
- Maintain up-to-date knowledge of company products and services to provide informed assistance to customers.
- Implement best practices in multi-channel communication optimizing the customer journey and experience.
- Analyze customer feedback to identify trends and areas for improvement driving continuous service enhancements.
- Participate in training sessions to stay current with industry trends and company policies ensuring high-quality service delivery.
- Contribute to team goals by achieving individual performance targets and supporting colleagues in achieving theirs.
- Foster a positive work environment by collaborating with team members and sharing best practices.

**Qualifications**
- Possess strong technical skills in omnichannel customer service essential for managing diverse customer interactions.
- Demonstrate proficiency in Spanish and English crucial for effective communication in a multicultural environment.
- Exhibit a solid understanding of store operations and multi-channel strategies beneficial for enhancing service delivery.
- Show adaptability and willingness to work rotational shifts ensuring availability to meet customer demands.
- Display excellent problem-solving skills vital for resolving customer issues promptly and efficiently.
- Have a customer-centric mindset focusing on delivering exceptional service and building lasting relationships.
- Be self-motivated and able to work independently in a work-from-home setting maintaining productivity and quality standards.

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