Lead Customer Success Manager

**Job Description Summary**: The GE Digital Lead Customer Success Manager - Aviation Software, will provide expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital-for-Aviation focus. The individual will be responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. You will function with some autonomy but guided by established policies or review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.).

**CAN WORK REMOTELY WITHIN MEXICO***

**Roles and Responsibilities**
- Drive overall post-sales relationship with assigned accounts including activities such as training, professional services, technical support, renewals, expansion, and advocacy. Collaborate cross-functionally to shepherd customers through the onboarding process by providing clear guidance about next steps, maintaining open lines of communication, and connecting customers to the appropriate internal resources.
- Utilizes in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy. Contributes towards strategy and policy development, and ensure delivery within area of responsibility.
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Uses judgment and has ability to propose different solutions outside of set parameters to address more complicated operational/product management, manufacturing, technology or engineering. Uses technical experience and analytical thinking. Uses multiple internal and limited external sources outside of own function to arrive at decisions.
- Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explains information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues. Developing persuasion skills required to influence others on topics within field.

**Required Qualifications**
- Bachelor's degree from an accredited university or college with advanced experience.
- Strong oral and written communication skills in both English and Spanish.
- This role is open for remote work opportunities with some travel required.
- Must be able to legally work within Mexico.

**Desired Characteristics**
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
- Demonstrate superior persuasion and influencing skills that ensure alignment between customer, and engineering teams.

LI-SG

**About Us**:
At GE Digital, we are creating technology and solutions to enable social, mobile, analytical and cloud capabilities for the Industrial Internet. The Industrial Internet is an open, global network that connects people, data, and machines. It’s about making infrastructure more intelligent and advancing the industries critical to the world we live in. At GE, we believe it’s about the future of industry—energy, aviation, healthcare, transportation, manufacturing. It’s about making the world work better. GE is transforming itself to become the world's premier digital industrial company, executing critical outcomes for our customers.

**Additional Information**:
**Relocation Assistance Provided**:No

LI-Remote - This is a remote position