Software Support Engineer

hace 6 días

Guadalajara, México amdocs A tiempo completo

**Job ID**: 172743
**Required Travel** :Minimal
**Managerial - No**
**Location**:MEXICO- GUADALAJARA (Amdocs Site)**

**Who are we?**:
**In one sentence**:
Responsible for providing best-in-class technical support to a global customer base.
Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.

**What will your job look like?**:

- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.
- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
- You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.

**All you need is...**:
Bachelor’s degree in Science/IT/Computing or equivalent

3+ yoe as Software Support Engineer

Technical Knowledge: SQL Server/Oracle & Unix/Linux

Good Communication with customer-facing experience

Good analytical and problem-solving ability

Responsible for providing best-in-class technical support to a global customer base.

Maintains ownership of the resolution of complex technical problems, including debugging.

**Why you will love this job**:

- You will gain valuable experience and wide knowledge of Software integrative systems.
- You will be exposed to advanced market technologies.
- You will work with multiple channels and diverse areas of expertise.

**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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