Software Support Engineer

hace 3 semanas

Guadalajara, México amdocs A tiempo completo

**Job ID**: **Required Travel** :Minimal**Managerial - No****Location**:MEXICO- GUADALAJARA (Amdocs Site)****Who are we?**:**In one sentence**:Responsible for providing best-in-class technical support to a global customer base.Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.**What will your job look like?**:- You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.- You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.- You will demonstrate continuous improvements and increased efficiency to the software or business processes utilizing Software Engineering tools, innovative techniques and the reuse of existing solutions.- You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.- You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.**All you need is...**:- Bachelor's degree in Science/IT/Computer Science or equivalent- Strong technical, analytical, problem solving, and communication skills- Required knowledge in Java, SQL & Unix**Why you will love this job**:- You will gain valuable experience and wide knowledge of Software integrative systems.- You will be exposed to advanced market technologies.- You will work with multiple channels and diverse areas of expertise.**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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