Senior Major Incident Manager

hace 1 semana

Ciudad de México Citi A tiempo completo

The Infrastructure Technology Lead Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks. **Responsibilities**: - Create complex project plans, perform impact analyses, solve/work high impact problems/projects, and provide resolution to restore services - Provide Root Cause Analysis (RCA) post restoration of service - Design testing approaches, complex processes, reporting streams, and assist with the automation of repetitive tasks - Provide technical/strategic direction to team members - Review requirement documents, define hardware requirements and update processes and procedures as necessary - Ensure ongoing compliance with regulatory requirements - Conduct project related research - Has the ability to operate with a limited level of direct supervision. - Can exercise independence of judgement and autonomy. - Acts as SME to senior stakeholders and /or other team members. **Qualifications**: - Understanding of how specialization within area contributes to the business and of competitors' products and services - Ability to develop projects required for design of metrics, analytical tools, benchmarking activities and best practices - Ability to work with virtual / in-person teams, and work under pressure / to a deadline - Experience in a Financial Services or large complex and/or global environment preferred - Effective written and verbal communication skills - Effective analytic/diagnostic skills - Ability to communicate technical concepts to non-technical audience **Education**: - Bachelor’s/University degree, Master’s degree preferred This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. **Desirable experience 5 years at minimum in**: Coordinate IcM staff for all major incidents to ensure IcM presence for event awareness and incident management process execution Manage support teams to address and resolve outages. Triage all the appropriate support teams for expedite troubleshooting within a technical bridge and business bridges. Mentor and feedback provider to all junior staff members within the Incident Management organization. Act as leader to have general oversight on regional Major Incident events Build close relationships Help establish, cultivate, and grow nurturing relationships with global business and technology organizations Fluent English Required Bachelor’s/University degree or equivalent experience. - **Job Family Group**: Technology - **Job Family**: Infrastructure - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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