Senior Support Engineer L2

Full-time

**Company Description**:

- Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters.

We are looking for a **Documentum Configuration Manager** to join our Application Management Support (AMS) team. This Level 2 role is responsible for maintaining, configuring, and supporting the Documentum platform for one of our key enterprise clients. You will work closely with development, operations, and business teams to ensure the platform is stable, secure, and aligned with evolving business needs.

**Responsibilities**:

- Manage Documentum configurations, deployments, and controlled changes across environments.
- Perform system monitoring and investigate issues related to configuration, performance, and user access.
- Support issue resolution and service requests escalated from Level 1.
- Maintain lifecycle configurations: content types, workflows, lifecycles, ACLs, and permissions.
- Monitor and administer Documentum environments (Content Server, D2/Webtop, xPlore, etc.).
- Maintain documentation for configurations, deployments, and troubleshooting.
- Collaborate with QA and release teams to support deployments and functional validation.
- Ensure platform compliance with security and audit requirements.

**Qualifications**:

- ** 3+ years of hands-on experience with Documentum platform**, including Content Server, Webtop or D2, Composer, and xPlore.
- Strong knowledge of **Documentum architecture, object model, and configuration practices**:

- Experience with **content lifecycle management**, access control, workflows, and job management
- Working knowledge of **Java** (for troubleshooting, minor customizations, and integration awareness)
- Familiarity with **DFC (Documentum Foundation Classes)** and **DQL** for troubleshooting and querying
- Experience supporting **ticket-based ITSM workflows** (ServiceNow, JIRA Service Management, etc.)
- Strong analytical and communication skills for collaboration with cross-functional teams
- Experience in **regulated environments** (e.g., financial or healthcare) is a plus.

Nice to have:

- Windows or Linux administration.
- Previous experience in analyst positions.
- Some technical skills and understanding of the software development lifecycle.
- Experience of working with IT customer service, support operation, and project management.
- Knowledge of SLA structure.

**Additional Information**:
Discover some of the global benefits that empower our people to become the best version of themselves:

- ** Finance**: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
- ** Career Development**: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
- ** Learning Opportunities**:Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
- ** Work-Life Balance**: Hybrid work and flexible working hours, employee assistance programme;
- ** Health**: Global internal wellbeing programme, access to wellbeing apps;
- ** Community**: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.