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Customer Support Analyst

hace 2 días

Guadalajara, México Crunchtime A tiempo completo

Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 100,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including Chipotle, Culver's, Domino's, Dunkin', Five Guys and P. F. Chang's rely on our top-ranked platform which now includes Zenput to manage inventory, staff scheduling, learning and development, food safety, operational tasks and audits.

**About the role**

As a Customer Support Analyst, you will be a key part of making sure that we can keep delivering high-quality support to our customers. You will be able to explore new technology and develop processes to help other team members, grow within our company and make a huge impact from day one.

**What you'll do as a Customer Support Analyst**

  • Help customers solve problems in the Zenput platform.
  • Use internal tools to troubleshoot trouble tickets
  • Manipulate and sanitize of large data sets in Excel
  • Collaborate with a global team to deliver the ultimate customer experience
  • Support Sales/Success teams with account management and technical support
  • Be a voice of the customer, helping our product and engineering teams better understand our customers' needs

**What we're looking for**

  • 2-4 years of customer-facing experience in any industry
  • Excellent interpersonal and communication skills (written and verbal)
  • Bachelors Degree
  • Excel fluency
  • Technical background (Average competency in computers, communication programs, Bluetooth, tablets, phones, and internal tools)
  • Punctual & Multi-tasker
  • Experience working with a distributed/remote team is mandatory

**Nice to haves**

  • Successful track record collaborating cross-functionally across internal teams (Sales, Success, Product, Engineering, Marketing, Finance) to solve customer problems
  • Experience with Jira and Zendesk
  • SQL knowledge
  • Able to troubleshoot networking and communication protocols
  • Experience supporting restaurant, convenience store, or grocery industry verticals

**What you'll get**

  • Great mission-driven team members from diverse backgrounds with a strong company culture
  • Competitive pay
  • Vacation days (with premium)
  • PTO
  • Paid company holidays
  • Yearly team off-sites
  • International travel opportunities
  • Major medical, life, and disability insurance
  • Savings fund
  • Food vouchers
  • Christmas bonus (30 days)
  • Wellness benefits (Headspace, Ginger.io)
  • Work in an open environment on solutions that are reshaping the way businesses operate
  • Fun team events
  • Ability to have a big impact
  • Fitness reimbursement
  • Learning & development funds