Customer Service Analyst 2-support

hace 4 semanas

Guadalajara, México Oracle A tiempo completo

Customer Service Analyst 2-Support- W**Applicants are required to read, write, and speak the following languages***: English, Spanish**Detailed Description and Job Requirements**As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting for our Electronic Support Services. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with little direction from management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters. This position may provide you an opportunity to be "proactively responsible" for support for our top revenue and strategic customers.**Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.****Job**: Support**Location**: MX-MX,Mexico-Guadalajara/Zapopan**Job Type**: Regular Employee Hire**Organization**: Oracle

  • Bilingual Customer Service Representative

    hace 3 semanas

    Guadalajara, Jalisco, México Support Zebra A tiempo completo

    SupportZebra is urgently hiring Bilingual Customer Support Representatives to assist a U.S.-based company specializing in LLC formation and renewal services. As a Support Representative, you will provide high-quality service via phone, chat, or email to help business owners manage their company formation, renew their subscriptions and licenses, and resolve...

  • Customer Service Analyst

    hace 3 semanas

    Guadalajara, México Noralogic contrataciones A tiempo completo

    Customer Service Analyst**This role can be performed remotely**Responsible of customer orders processing and management, close follow up to product supply to be shipped. Attend customer inquiries on warranties or complaints. Liaison between sales and operation to ensure on time shipments to customers. **Make sure all Orders are processed on time and continue...

  • Customer Support Analyst

    hace 3 días

    Guadalajara, México Crunchtime A tiempo completo

    Global restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 100,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...

  • Service Desk Analyst

    hace 3 días

    Guadalajara, México Wipro Limited A tiempo completo

    **Job Description**:- **- Job Title: Service Desk Analyst- City: Guadalajara- State/Province: Jalisco- Posting Start Date: 2/5/26- Job Description:**JR SERVICE DESK**:**service Desk / IT Helpdesk Analyst (On-site - Guadalajara, Camino al ITESO) | 24/7 Rotating Shifts | English Required**:Are you looking to start or grow your career in IT Support? Join our...

  • Tech Support Customer Service

    hace 3 semanas

    Guadalajara, México intugo A tiempo completo

    KEY ELEMENTS OF THE POSITION:- SUPPORT OUR CLIENTS’ CUSTOMERS VIA EMAIL AND CHAT SUPPORT- PROVIDE ALL ASPECTS OF SUPPORT INCLUDING TECHNICAL SUPPORT AND CUSTOMER SERVICE- BECOME A CLIENT PRODUCT AND PROCESS EXPERT- HELP BUILD A BRAND THROUGH ENGAGING CUSTOMER INTERACTIONSYOU ARE:- PASSIONATE ABOUT HELPING OTHERS- FRIENDLY, SELF-MOTIVATED, AND A NATURAL...

  • Customer Service Representative

    hace 3 días

    Guadalajara, México Salvo Software A tiempo completo

    Salvo Software is on the lookout for a passionate and dedicated Customer Service Representative who thrives in a friendly and fast-paced environment. In this role, you’ll be the primary point of contact for our customers, helping them navigate our products and service offerings with care and professionalism.**Responsibilities**:- Assist customers in...

  • Customer Support Representative Tier 2

    hace 3 días

    Guadalajara, Mexico Metropolitan Area Helpware A tiempo completo

    About HelpwareHelpware is a global business process outsourcing (BPO) company dedicated to delivering exceptional customer experiences through high-performing teams, innovative technology, and a culture built on collaboration and growth. We support a wide range of industries and empower our people to build meaningful careers in a modern, people-first...

  • Customer Service

    hace 4 semanas

    Guadalajara, México Ingredion A tiempo completo

    TITLE: CX & CS SpecialistLOCATION: Guadalajara, MexicoCompany Background:Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio...

  • Customer Support

    hace 4 semanas

    Guadalajara, México Arrow Electronics A tiempo completo

    Arrow Electronics is looking to hire a Customer Support Associate to join our team in Guadalajara, MX to work out of our HP Office, located in Periferico Sur.**What You'll Be Doing**- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.- Order...

  • Customer service associate

    hace 4 días

    Guadalajara, México Safeguard Global A tiempo completo

    Our client is seeking an experiencedSenior Customer Service Associateto support customer operations and serve as a key liaison between customers and internal Applications Engineering teams. This role is critical to ensuring high-quality service delivery, efficient case management, and consistent customer satisfaction.Position SummaryThe Senior Customer...