Customer Service Analyst

hace 5 días

Ramos Arizpe, México Fortune Brands A tiempo completo

**Company Description** About Us**

Fortune Brands began its journey as a publicly traded company (NYSE: FBHS or “Fortune Brands Home & Security, Inc.”) in 2011, as a successful spin-off from Fortune Brands, Inc. Since then, we have grown organically and through acquisitions, and have delivered strong financial performance. We have also proven our resilience and execution excellence. We outperformed and expanded in our categories through the housing market recovery, and executed our strategies through global disruptions, while refining our portfolio for the future.

On December 14, 2022, we completed the separation of our Cabinets business, enabling us to pursue our unique and exciting path for accelerating growth and productivity.

**Today, we are a new company: Fortune Brands Innovations, Inc. (NYSE: FBIN).** We are focused on driving our brand, innovation and channel leadership, and winning in supercharged categories.

**Why work with us?**

You will gain the flexibility to balance your life at every stage with Total Rewards that support your physical, emotional, and financial well-being. We also support an inclusive and diverse culture where everyone is encouraged and empowered to be authentic, and where our differences and unique perspectives are a key strength

In Fortune Brands Innovation, Inc. we're looking a **Customer Service Analyst - International**, in this role you will be responsible for following up on information requests related to the purchase orders of Latin-American Customers, ensuring to solve on time their needs providing a high level of service.

Responsible for Customer Service activities, giving support and making solutions of medium complexity problems of internal and external clients. Interacts with other collaborators and suppliers, solving customers' problems
- Provide quotes to the sales team.
- Capture of purchase orders.
- Provide the status, track and updates of purchase orders.
- Ensure that warehouse ships the orders.
- Manages full cycle customer´s orders from creation through delivery.
- Detect, report and solve freight claims.
- Ability to solve problems and alleviate conflicts or escalate tactfully.
- Establishes and maintains strong relationships with internal and external partners.

**Qualifications**
- Bachelor's degree (Business Administration, International Business or related)
- At least 4 years of experience in Customer Service (with international clients is a plus).
- Advanced English: Fluency in English is a must
- Proven ability to establish and maintain excellent communication and relationships with clients.
- Detail oriented, organized and strong time-management with an ability to prioritize and multi-task.
- Skilled in Microsoft Office (Excel, Word and Power Point)
- SAP Knowledge desirable

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