Technical Support Specialist

hace 6 días

Guadalajara, México Hand Cloud S.A. de C.V. A tiempo completo

**Experience**:

- 2 years as a Technical Support Specialist, providing equipment support and maintenance, and creating user accounts.
- Completed degree in Engineering or Bachelor's in Systems, Information Technology, or Computer Science.
- Intermediate English (B1-B2) is required; evaluation will be conducted.
- Knowledge of Active Directory, Azure, and Microsoft 365.
- Location: Guadalajara, Zapopan, ZMG (on-site work).

**Responsibilities**:

- Review the company’s IT systems to ensure all aspects function efficiently.
- Maintain all aspects of the company’s IT infrastructure.
- Create and implement processes for the IT department.
- Manage IT incidents (ticket tracking and resolution).
- Oversee hardware and software updates and installations, identify malfunctions, and resolve any issues with the IT systems.
- Manage IT requests, including account creation and access, equipment requests, and contracts for IT equipment and services.

**Benefits**:

- Monthly tax-free salary: $18,000 - $20,000.
- Law-mandated benefits.
- Additional benefits: extra paid days off, grocery vouchers, extended vacation days, various health insurance plans, and support for training and certifications.

**Work Schedule**:

- Monday to Friday.

Tipo de puesto: Tiempo completo

Sueldo: $18,000.00 - $20,000.00 al mes

Beneficios:

- Seguro de gastos médicos mayores
- Seguro dental
- Seguro de vida
- Vacaciones adicionales o permisos con goce de sueldo
- Vales de despensa

Tipo de jornada:

- Lunes a viernes
- Turno de 8 horas

Pregunta(s) de postulación:

- Do you have experience in managing licenses and configuring users in Microsoft 365? This requirement is mandatory
- How comfortable do you feel using English in a work environment, both in written and verbal communication? Please provide examples of situations where you've used English in a professional context
- What experience do you have with Active Directory? Could you explain how you've used it in your previous roles, particularly in user and permission management?
- Does the salary offered for this position meet your expectations? If not, could you please share your salary expectations and the factors that influence them?

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