Technical Support Specialist
hace 4 días
PosiTrace is a fast-growing **software-as-a-service (SaaS) provider** with over a thousand B2B customers in Mexico and worldwide. We specialize in **GPS Tracking and Fleet Management solutions** and are looking for a skilled **Technical Support Specialist** to join our team in Mexico.**Responsibilities**- Provide telephone and online technical support to existing customers in Mexico, including diagnosing and troubleshooting **camera hardware and software issues**.- Take ownership of customer issues, showing **urgency to resolve problems** and following up until they are fully resolved.- Identify, analyze, and resolve customer technical problems efficiently.- Document all inbound and outbound activities in the support ticketing system.- Build lasting relationships with customers through **excellent customer service**, patience, empathy, and professionalism.- Communicate clearly and effectively, adapting to the user’s technical level.- Demonstrate a **high level of initiative**, suggesting improvements or solutions proactively.**Skills & Requirements**- **Experience**: 3-5 years in Helpdesk or Technical Support roles providing services to external customers.- **Technical Knowledge**:- Linux operating systems.- Electronics knowledge.- Ability to diagnose and troubleshoot both software and hardware issues.- Knowledge of **camera systems, networks, and connectivity (LAN/Wi-Fi/cellular)** is a plus.- **Soft Skills / Customer Service**:- Excellent customer service skills, including patience, empathy, and professionalism.- Strong communication skills (English and Spanish, spoken and written).- Take ownership of issues and follow through until resolution.- Urgency to resolve problems and a proactive mindset.- High level of initiative and ability to work independently.- **Other Skills**:- Familiarity with SLAs (Service Level Agreements).- Strong organizational and time management skills with attention to detail.**Education**- Bachelor’s degree in **Information Technology, Electronics, or Engineering**.**Terms of Employment**- Full-time role, Monday to Friday.- On-site position in Guadalajara.
-
Technical Support Specialist Ii
hace 3 semanas
Guadalajara, México f5 A tiempo completoEverything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.Our EmployeesThey are valued and empowered, collaborative and team-oriented, innovative in their approach, and passionate about their work....
-
Technical Support Specialist
hace 3 días
Guadalajara, Jalisco, México Crunchtime A tiempo completoGlobal restaurant brands run their operation on the Crunchtime platform. Delivering a consistent guest experience across every location and managing food and labor costs are at the core of how Crunchtime's software is used today in over 150,000 locations across 100+ countries by the world's top restaurant and foodservice operators. Customers including...
-
Technical Support Specialist
hace 4 semanas
Guadalajara, México Global Fleet Management A tiempo completoPosiTrace is a software-as-a-service provider and have over a thousand B2B customers in North America and worldwide. We are growing fast and looking for a new member of our **Technical Support Team**based in Mexico.**Responsibilities**- Provide telephone and on-line technical support to existing customers in Mexico, including diagnosing and trouble-shooting...
-
Technical Support Specialist
hace 4 días
Guadalajara, México Diligent Corporation A tiempo completo**About Us** Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge. At Diligent,...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, México Hand Cloud S.A. de C.V. A tiempo completo**Experience**:- 2 years as a Technical Support Specialist, providing equipment support and maintenance, and creating user accounts.- Completed degree in Engineering or Bachelor's in Systems, Information Technology, or Computer Science.- Intermediate English (B1-B2) is required; evaluation will be conducted.- Knowledge of Active Directory, Azure, and...
-
Technical Support Specialist
hace 2 semanas
Guadalajara, México Hand Cloud S.A. de C.V. A tiempo completo**Experience**: - 2 years as a Technical Support Specialist, providing equipment support and maintenance, and creating user accounts. - Completed degree in Engineering or Bachelor's in Systems, Information Technology, or Computer Science. - Intermediate English (B1-B2) is required; evaluation will be conducted. - Knowledge of Active Directory, Azure, and...
-
Tier 1 Technical Support Specialist
hace 6 días
Guadalajara, México Global Fleet Management A tiempo completoAs a Positrace Technical Support Specialist, your primary responsibility is to provide first-level technical support for customers using our GPS products and services.You will be the initial point of contact for customers seeking assistance with various technical issues, ensuring that their problems are resolved in a timely and efficient manner. This role...
-
VR Support Specialist
hace 4 semanas
Guadalajara, México FlexTal Staffing LLC A tiempo completoWe are looking for a motivated VR Support Specialist to join our team and act as a friendly, forward-facing resource for participants, caregivers, and care staff. In this study, older adults aging in place will be using our platform to connect with residents of local senior living communities, helping to reduce social isolation and improve wellbeing. Our...
-
Technical Support Specialist
hace 1 semana
Guadalajara, México PickTrace A tiempo completoPerks Unlimited Paid Time Off. Competitive salary. Health, dental, and vision Benefits. Annual company Family Events. Fully Remote. Fun and collaborative office environment. Regional Meetups. Social Virtual Hangouts. Equity. 401K. **WHO WE ARE** Our product and industry are ever-changing, and it is not uncommon for priorities or goals to shift quickly. We...
-
VR Support Specialist
hace 5 días
Guadalajara, Jalisco, México MezTal A tiempo completoWe are looking for a motivated VR Support Specialist to join our team and act as a friendly, forward-facing resource for participants, caregivers, and care staff. In this study, older adults aging in place will be using our platform to connect with residents of local senior living communities, helping to reduce social isolation and improve wellbeing. Our...
