Customer Service Representative

hace 1 semana

Querétaro Qro, México Buckland A tiempo completo

What we can offer you
- Competitive salary and benefits package
- A friendly, collaborative work environment
- Opportunities for professional development & ongoing learning
- A chance to be part of a growing organization

You will be responsible for
- To provide the highest level of customer service to clients, vendors, and service providers in acquiring the proper import/export documentation.
- Facilitate set up of Mexican IOR file with Buckland MX broker Portfolio Partnership.
- Integrate Legal MX files on IOR and update forms in compliance on Mexican regulations early on calendar year.
- Coordinate all shipments for customs clearance on timely fashion and ensure process flow based on best practices per shipment type: Air, Land.
- Communicate, delegate and expedite shipment clearance through multiple ports with Buckland MX Vendors in accordance on client’s priorities and instructions.
- Assist on Compliance and monitor operations per types: V1, RT, F4, A3 and other as requested.
- Preparation of customs and internal documents for customs clearance.
- Coordinate daily tasks in an efficient manner; prioritize activities and define urgent process reviews for Warehouse and office improvement.
- Completion of mid to high volume shipment clearance for Air, Land on different Mexican Ports of entry/outcome.
- Prepare daily and weekly reports based on shipment status for Air, Land shipments.
- Assess customs operation performance for MX Vendors.
- Provide information requested for Mexican Trade compliance.
- Perform auditing on BGSS and shipments documents are promptly upload on Buckland Portal.
- Queries handled in a prompt, efficient and professional manner
- Integrate Summary Shipment for Liquidation Box Reports.
- Provide management reports and full accountability for billing.
- Client servicing and reporting of any issues to Team Leader/Manager
- Work to be performed in conformance with the Buckland Quality System (BQS)
- Other duties or projects as assigned.

What we need from you
- International Business/International Commerce/International Logistics Bachelor Degree.
- Excellent customer service skills and ability to generate and follow up on sales leads
- Ability to identify, develop and implement processes improvement initiatives
- Demonstrated problem solving, organization skills with attention to detail
- Strong attention to detail and ability to handle multiple tasks.
- Strong team player with the ability to work independently.
- Above average and accurate keyboarding skills.
- Must be flexible for work on weekends and holiday as required.
- Some travel may be required to our office locations.
- Impeccable record.

What skills & experience you’ll bring to us
- +3 Years plus experience with Mexican Import/Exports Operations.
- Proven Knowledge on Mexican Legislation in Foreign Trade Business.
- Customs Experiences is an asset.
- English Language Skills as native or second language (Toefl 550).
- Working knowledge of Microsoft Office, excel skills, Windows, an asset.
- Position Regulated by Mexico STPS.
- Must be legally eligible to work for the Company at all times
- Valid Passport and ability and desire to occasionally travel to USA/Canada

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