Customer Support Specialist Ii

hace 3 días

Monterrey, México Uber Freight A tiempo completo

**chedule**:Fulltime

**Job Type**:On-site

**Salary Type**:Salary

**Req #**: 1725

** About the Role**

This position in our Monterrey Center of Excellence supports shipment data entry, scheduling, tracking, and/or over, short & damage processes for operations in the US and Canada.

People in this role work an alternate schedule. They work afternoon (second shift) shifts that last ten hours for four days and then take four rest days (4x4). This means that they rotate weekend work with other team members. When your days to work fall on Mon-Fri, the hours will be 14:00-24:00. When the days fall on Sat-Sun, the hours will be 10:00-20:00.

This role requires working on Mexican holidays and taking US holidays as days off. We will cover this during the interview process.
- Solve Problems: Quickly review available information, determine what additional information may be needed, and make a decision about how to resolve
- Call First: Make calls to facilities and carriers to resolve escalations quickly
- Exercise empathy and understanding: Understand carrier and customer perspectives and unique challenges and treat them with dignity and respect as you resolve their issues; maintain cooperative and professional work relationships with all stakeholders
- Communicate: Provide carriers/customers with prompt updates on their escalations while maintaining facility and/or customer communication to solve the issues quickly
- Prioritize: Make decisions about which issues to resolve next based on level of urgency
- Evolve: Adapt with and to a team that continuously changes
- Share ideas and feedback: Offer solutions to improve carrier, facility, and customer experience with our systems and processes

**Basic Qualifications**
- Advanced English, verbal and written
- 2 years of experience with customer interaction - or - bachelor's degree and one year of experience with customer interaction

**About Uber Freight**

**EEOC**

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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