People Services Workforce Data Specialist

hace 2 semanas

Guadalajara, México AstraZeneca A tiempo completo

Working as a key member of the HR Services Team based in our newly created Regional Human Resources (HR) Centre, we are looking for a customer service oriented analyst to provide support to our regional HR professionals and customers across our core workforce administration (WFA) activities.

You will utilise our suite of core and enabling HR technology (Workday, ServiceNow case management, telephony, etc.) to execute a range of employee administration activities, directly contacting customers and HR professionals when needed to solve more complex problems. Our Regional HR Centre teams will work together with key HR and IT stakeholders around the world to identify and implement process and technology improvements to our way of working in HR and our interactions with customers.

Overall our team’s objective is to provide efficient process execution, effective issue resolution and accurate HR data in support of an excellent customer experience.
- Passion to create a great support customer experience
- Manage employee personal data where the employee is not empowered to change it themselves, validating any personal data changes with appropriate sign off procedure and validating any documentation required
- Process changes to organisation units in Workday, identifying the need to create/delimit/change an organisation unit resulting from other transactions and administering the changes to the new structure
- Support position management within Workday, creating, editing and ending appointments and positions, ensuring the requestor is notified of the action and the employee is informed if applicable
- Manage Workday job change processes and required documentation resulting from promotions, demotions, lateral transfers, fixed term contract extension, etc. Utilise existing templates, file signed documentation electronically and liaise with downstream providers were required (e.g. payroll and benefits)
- Work with in-country HR to manage transfers to affiliates, generating contract documentation and supporting manual payroll and benefits activities, as appropriate
- Manage employment verification to confirm employee details to 3rd parties on request, generating approvals and producing verification statement
- Support managers with probation period administration and documentation, and manage required transactions resulting from a new hire no-show
- Use the HR knowledge base and internal work instructions to ensure that processes are executed correctly and customer guidance is provided in an effective and consistent manner
- Perform data quality checks on employee data in Workday, manage the list of errors, discover data gaps and liaise with Employee/Manager or Local HR to correct data when applicable
- Support in-country HR teams with completion of time/leave corrections within the system and generation/distribution of electronic payslips as required (TBC)
- Effectively operate financial and SOX controls, checking to ensure that all appropriate approvals are in place where needed to support HR transactions
- Work with Talent Acquisition teams to execute new hire data entry processes, including externally managed resource data entry/tracking requirements as appropriate
- Look for opportunities to improve process execution and technology usage, working with WFA Global Process Owner (GPO) to prioritise and implement improvements
- Support expanded provision of HR Services from offshore teams by building customer trust in the Regional HR Centre’s ability to deliver and supporting the incorporation of new services and countries/customers

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