Account Service Specialist

hace 2 días

Guadalajara, México NTT Data Services A tiempo completo

**Req ID**: 230773

We are currently seeking a Account Service Specialist to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Acknowledge, Analyze, Manage & Resolve L1/ L2 Digital Key and Connected Room Incidents in ServiceNow

Participate in the real time on call support daytime/evening/weekend hours and shift rotation

Real time support for Hilton's Connected Room support line and perform L1 troubleshooting during daytime/evening/weekend hours and shift rotation

Incident Ownership

Engage in customer follow up for related issues

Work with hotels real-time to resolve issues

Maintain SLAs

Recurring Incident Problem Management

Work with appropriate teams for research assistance

**About NTT DATA Services**

**_NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team._**

**Job Segment**:Consulting, Technology

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