Communications Operations Specialist

hace 1 día

Insurgentes San Borja, México Concord Servicing A tiempo completo

Concord Servicing is a leading loan-servicing company with more than three decades of experience delivering high-quality solutions for originators, lenders, and capital providers across consumer and commercial markets. In June 2025, we welcomed Orion First, a market-leading third-party servicer specializing in commercial loan and lease portfolios, to the Concord family. This integration positions us to offer a full-scope servicing platform: from consumer to commercial, from origination through payments, collections, data analytics, backup servicing, and business intelligence.

**Our Mission**
We exist to deliver exceptional servicing outcomes for our clients and borrowers by combining deep domain expertise, robust technology platforms, and a steadfast focus on compliance, risk management, and client service. With this expanded platform, we aim to be the go-to partner across the credit lifecycle for both consumer-finance and commercial/lease portfolios.

**About the Role**

As part of a growing function, this is a unique opportunity to contribute directly to the optimization and scaling of our communications infrastructure, supporting both ongoing business operations and strategic initiatives — including the integration of newly acquired companies.

**Key Responsibilities**:

- Manage and execute all company communication requests via a centralized process.
- Support setup, testing, and deployment of communication templates.
- Collaborate with internal teams and external clients to define project requirements and timelines.
- Manage incoming communication requests using JIRA.
- Support monthly reporting and documentation of communication activities.
- Assist in reviewing vendor invoices and maintaining billing records.
- Execute and monitor Solutions by Text (SBT) campaigns.
- Manage workflows within vendor platforms, including HTML-based systems.
- Assist in integrating new businesses into existing communication processes.
- Participate in initiatives to improve processes and client experience.

**Requirements**:

- **Experience**: 2+ years of experience in operations, project coordination, digital communications, or a similar role.
- **Technical Skills**: Proficiency with JIRA or other ticketing/project management systems. Comfort working with vendor UIs and basic understanding of HTML is a plus.
- **Communication Skills**: Exceptional written and verbal communication skills in English; bilingual (Spanish/English) strongly preferred.
- **Project Management**: Strong ability to manage multiple competing priorities, deliver to tight deadlines, and stay organized in a fast-paced environment.
- **Detail Orientation**: High attention to detail and data accuracy, especially when managing templates, campaigns, and reporting.
- **Collaboration**: Proven ability to work cross-functionally with internal teams and external partners.

**Benefits**
- Grocery Vouchers
- Internet Bonus
- Medical Insurance
- Life Insurance
- Dental Insurance
- Law Benefits

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