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Senior Customer Trust Analyst, Go to Market
hace 2 semanas
As a Senior Analyst on the Go to Market / Customer Content Team, you will play a key role in managing and curating the public-facing information security content for Thomson Reuters’ Trust Center and Trust Portal. You will collaborate across product, technology, and customer-facing teams to ensure our customers have seamless access to accurate, timely, and relevant information security content. This is a fast-paced role with high visibility across the Information Security, Product, and Go to Market organizations.
**About the Role**
In this opportunity as a Senior Customer Trust Analyst, Go to Market, you will
- Manage and contribute to the creation, review, and maintenance of public-facing information security content for the Thomson Reuters Trust Center and individual product pages.
- Oversee and process access requests to the Trust Center, ensuring efficient and compliant user onboarding.
- Administer document storage and sharing through the Trust Portal, maintaining proper organization, access controls, and version management.
- Identify, gather, and report on key usage and engagement metrics from both the Trust Center and Trust Portal, providing actionable insights to leadership and stakeholders.
- Collaborate with internal product, engineering, legal, and communications teams to ensure content accuracy and alignment with both customer and regulatory requirements.
- Support the ongoing development and structure of the Customer Trust internal knowledgebase, promoting knowledge sharing and process standardization.
- Serve as a point of contact for inquiries related to public security content, acting with urgency and professionalism.
- Identify opportunities for process and content improvements to enhance the customer experience and ensure industry-leading transparency.
- Maintain a thorough understanding of Thomson Reuters’ security programs, practices, and positioning for both enterprise and product-level offerings.
- Support ad hoc projects and initiatives as assigned by Customer Trust leadership.
**About You**
You’re a fit for the role of Senior Customer Trust Analyst, Go to Market if your background includes:
- Bachelor’s degree in Information Security, Communications, Business, or a related discipline, or equivalent work experience.
- 2+ years of experience in information security, risk management, content management, customer trust, or a related field.
- Strong verbal and written communication skills, with the ability to articulate security and compliance topics to both technical and non-technical audiences.
- Proven ability to work collaboratively across multiple teams and functions in a matrixed organization.
- Demonstrated critical thinking, problem-solving, and organizational skills.
- Experience managing web content, customer portals, or knowledge management systems is preferred.
- Familiarity with information security concepts, frameworks (e.g., SOC2, ISO 27001), and regulatory requirements is beneficial.
- Experience gathering and analyzing metrics to drive continuous improvement.
- High attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Office suite and content management tools.
- Unrestricted authorization to work in the United States (if required for travel).
- Willingness to submit to a background investigation, including verification of past employment, criminal history, and educational background.
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**What’s in it For You?**
- **Hybrid Work Model**:We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
- **Flexibility & Work-Life Balance**:Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
- **Career Development and Growth**:By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
- **Industry Competitive Benefits**:We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- **Culture**:Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Chal
