Customer Success Manager

**About Pani**

Pani Energy is made up of a worldclass team of highly motivated individuals who share a mutual passion for the environment. We have created a web-based platform which enables the operators of water treatment facilities to operate their plants more efficiently saving energy, consumables, and the environment. We are excited to tackle challenging problems for the betterment of society. Our workplace environment fosters and encourages both ingenuity and collaboration.

Pani is part of the 2024 Global Cleantech 100 list of companies committed to taking action on the climate crisis for our contribution to accelerating the water sector's transition to net zero, and we are looking for driven, enthusiastic people who share this vision.

**Position Description**

You will be a key part of Pani’s sales team reporting to the COO, serving as a critical intermediary during the mid-sales funnel, and bridging the gap between initial sales processes and post-sales customer experience. With a primary mission, you amplify the product's value to the customer, ensuring smooth transitions and consistent value addition throughout the customer journey. Blending technical expertise with a deep understanding of customer needs, you will be ensuring the product delivers tangible, sustained value throughout the customer's journey. You will work closely with the sales team as well as our internal Application Solutions team to provide a world-class sales journey.

**About You**

You have a passion for water treatment and have a deep understanding of plant operations and processes. You enjoy the challenge of working on innovative projects with an equally talented group of co-workers who will both challenge and support you. You believe in lifelong learning and welcome the opportunity to constantly iterate and improve upon your skills. Fundamentally you want to use your talents and energy to better the world for others and contribute to the responsible management of global water and energy, and CO2 reduction.

**What you bring to the team**
- University degree in engineering, sciences, or relevant equivalent education and experience
- Minimum of 3 years of plant operation/ process engineering experience
- **Technical Acumen**: Possess a deep understanding of technical treatment plant operations & processes, especially in areas like desalination (SWRO, BWRO, etc.) and municipal wastewater treatment plants.
- **Customer Insight**: Ability to identify customer challenges and curate tailored use-cases and demos.
- **Interpersonal Prowess**: Must exhibit outstanding interpersonal abilities, fostering relationships with customers and internal teams alike.
- **Communication Mastery**: Adept at both written and verbal communication, ensuring clear conveyance of value propositions and technical nuances.
- **Customer Interaction**: Comfortable and confident in dealing with customers across various organizational hierarchies.

**Responsibilities**
- **Sales Collaboration**: Partner closely with Account Executives to gauge customer needs, and understand their Operational Intelligence (OI) requirements & technical plant design, availability of instruments, data, and other elements to prequalify which product fits the customer's needs best.
- **Product Demonstrations**: Lead or assist in showcasing product benefits to end customers, highlighting the transformative potential of using OI for decision-making.
- **Quarterly Value Reviews (QVRs)**: Collaborate with Account Managers and the Customer Success team during QVRs. This involves providing Account Managers with technical proofs of customer value creation (cost savings, cost avoidance, opportunity identification) and related facts that have added value to customers or can add additional value through upsells or continued usage.
- **Training & Webinars**: Organize and conduct webinars and training sessions in tandem with the product and CS teams to ensure customers get the most out of their purchases.
- **Technical Content Creation**: Design and articulate value narratives specific to customers obtaining value from using Pani Zed, producing technical content when necessary. This role also encompasses providing data points for value stories & case studies that offer tangible evidence of the product's value to customers.

**Nice to Have**
- Experience with B2B sales at any stage within the customer journey
- Experience working for a SaaS startup

**Does this role sound like the next step in your career?**

Then we want to hear from you If you don’t meet all of our requirements exactly, then we invite you to use your cover letter to tell us about your unique experience - we understand that talent comes from many places and that skills are transferable.

**Our commitment to an extraordinary work environment**

At Pani, our values drive how we work with each other, and we believe that being yourself at your place of work is just as important as the work you do. We strive to foster an inc