Sr Product Manager, Fulfillment

**Sr Product Manager, Fulfillment**

**Why work for us?**

99minutos is a place where logistics meets innovation. We have always distinguished ourselves as being the fastest last-mile delivery for online shopping. Our rapid expansion across the region, overall growth, and recent funding have placed us in a great position to continue executing on our aggressive plans and help us achieve our vision to be the best, largest, and most sustainable provider of end-to-end ecommerce fulfillment solutions in Spanish-speaking LatAm. We want to be perceived as the most trusted partner to provide the best possible ecommerce delivery experience by the thousands of businesses we serve. We currently operate across Mexico, Chile, Colombia, Peru, and plan to expand to more countries soon. This has also placed us in several “Soonicorn” (Soon to be Unicorns) lists, as one of the key players in the supply chain sector in LATAM.

Fulfill99 will quickly become a new profit center and key element of our business. We will build and operate software, hardware, and processes that run an international network of fulfillment centers that move many millions of units of inventory, employ thousands of people, and ensure that customers get what they want when we promised we would get it to them. We will do this by automating solutions to handle tasks that technology does well, while relying on people to handle things that humans do well.

We are always looking to take our client’s experience to a new level. We are constantly solving these two key questions: “_how _can _we _build _a world_-_class operation _and _excee_d_our client’s_ _expectations_?” and “how can we ensure that every single order is _delivered as quickly, accurately, and cost effectively as possible_.”_

We are looking for a Sr. Product Manager to lead the technological development of our Fulfillment business. If you are passionate about creating technology to enable customers to have a perfect ecommerce experience, this is the best place for you. The ideal person for this role will have experience in product development, using and managing warehouse management systems and fulfillment technology. You understand the need for providing speed and perfect execution, and you accept nothing less. You have a track record of working with software developers to define and build new tools that empower operators to efficiently receive, pick and ship orders to customers.

**The impact you will have**:

- You will be working directly with operations, UX, marketing, and technology teams to help develop short and long-term strategic of Fulfill99, ensuring we have the best operations worldwide
- You will establish product vision, goals and key business metrics/indicators (KPIs) for fulfillment tech
- You will deliver on rigorous, quantifiable business objectives in a matrixed, multi-functional organization.
- You will lead projects through the definitional stages, working to ensure that we're working to solve the right problem and have clearly articulated problem statements and goals identified.
- You will have end-to-end ownership of the product strategy and great influence on the software development roadmap. You will be expected to create the long-term product vision, influence partner teams towards your vision, determine and build business metrics to help prioritize and drive execution towards the vision.
- You will oversee user interface design, usability testing, customer research, metrics and data analysis
- You will promote data-based decision making
- You will test prototypes and hypotheses with users to collect feedback
- You will launch experiments and evaluating how they perform and how to iterate
- You will share your work to peers and leadership, asynchronous and in-person
- You will take part in weekly design critiques, workshops, all hands and squad meetings
- You will interact with customers to understand the root cause for questions and queries

**Senior level at 99 Minutos means**:

- You can run independently or give direction to your squad
- You can lead discovery and ideation workshops and effectively align a group
- You have a track record of designing complex flows and customer journeys
- You’ll regularly make use of your soft skills: listening, negotiating, decision-making, expressing feedback with kindness and candor
- You’ll spend time providing mentorship to other designers
- You’ll play a key part in hiring, onboarding, and improving our team’s culture and engagement
- Effective articulation of ideas and solutions
- Thrives in ambiguity and has healthy curiosity
- Contributes to our culture: motivation, optimism, quality, integrity
- You have experience in managing products related to ecommerce, marketplace, software or any digital product or service

**Within three months, you will**:

- Get to know our existing Ops and Fulfillment teams and processes
- Propose improvements to our processes
- Start solving complex customer service issue