Support Analyst
hace 1 semana
We are looking for a support analyst for mexico city office for our IT team.
**RESPONSIBILITIES AND DUTIES**:
- Assist to collect and prepare collection reports on weekly basis and evaluate process and measure efficiency of all portfolios and forecast all monthly collection objectives.
- Perform regular evaluation on all electronic invoicing system.
- Determine required payment dates and coordinate with project managers to resolve all collection issues and reconcile all unapplied cash accounts.
- Assist manager to provide resolution for all collection and manage large amount of data for invoices and maintain knowledge on all variances to ensure prevention in reoccurrence.
- Interpret all complex terms for collection process and affiliate agreement terms and maintain relationships with all internal and external customers.
- Entry of invoices / Bill to portals and management of LEDs
- Support the recovery of the portfolio before expiration and overdue.
- Proven experience as a Collection Specialist or similar role
- Knowledge of billing procedures and collection techniques
- Working knowledge of MS Office and databases
- Comfortable working with targets
- Patience and ability to manage stress
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
**BENEFITS**
- Competitive salary
- Benefits in excess of the Law
- Major Medical Insurance
- Life Insurance
- Pension Plan
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