HR Operations Manager

Company Overview:
DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

Team Overview:
You will have the opportunity to demonstrate in-depth knowledge of HR management practices, end to end processes and ability to monitor and control data and problem-solving, while assisting with a variety of questions across all areas of HR, including policies, benefits, pay, recruitment, and more.

Role Responsibilities:

- Oversee the HR Operations team in LATAM region except Brazil.
- Maintain a customer-oriented culture to resolve employees needs on first point of contact.
- Ability to manage diverse perspectives across global team in a rapidly changing environment.
- Ensure HR integrity and compliance through accurate management of employee data as required
- Able to manage high volume of data, process it and analyze it.
- Accountable for maintaining highly confidential and sensitive information.
- Write and maintain HR procedures and manage improvement initiatives.
- Leverage knowledge base to provide consistent customer service and solutions to customer inquiries
- Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives
- Support peers with problem resolution and effective use of knowledge tools

Role Qualifications:

- 7 years of experience in HR Operations with an understanding of different HR areas
- Must have full proficient in English (verbal and written communication skills). This is a MANDATORY requirement.
- Proven experience managing complex HR processes and being able to solve and identify solutions to problems.
- High level of attention to detail and results oriented with strong organizational skills.
- Ability to prioritize effectively and balance multiple tasks.
- Passionate for continuous improvement.
- Solid working knowledge on Success Factors experience preferred.
- Proficient in excel and mandatory experience working with payroll and personnel administration.
- Bachelor’s degree in Operations or Human Capital (Industrial Engineering, Business Administration, Industrial Relations)

EEO Statement:
**You'll love working at DiDi because**
- We create customer value - We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
- We are data-driven - We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
- We believe in Win-win Collaboration - Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
- We believe in integrity - Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
- We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
- We believe in Diversity and Inclusion - Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

**We are committed to building inclusive and diverse teams.**

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.