Learning & Talent Central Services Specialist

hace 2 semanas

Insurgentes, México Novartis A tiempo completo

**Summary**:
Manejar y coordinar todos los procesos, principios y directrices administrativos de P&O Services para un pequeño grupo de clientes

**About the Role**:
LI-Hybrid

**Key Responsibilities**:

- Perform and deliver high quality training activities in Novartis Learning Management System
- Ensure compliance to Novartis internal quality standards, relevant regulatory requirements and agreed resolution time
- Ensure the feedback provided based on the customer satisfaction survey outcome and quality audits on ticket handling and resolution provided are acted upon
- Ensure all time readiness for customer and internal audits and support customers during audits and inspections by providing requested training documents
- Attend to standard service requests, answer questions, resolve issues if possible, or assist in resolving problems alongside the next level of support and/or experts.
- Provide administrative support in implementing processes and standards for all aspects of People and Organization Services (e.g., services, processes, continuous improvement) and track inquiries regarding customer/user issues and requests.

**Essential Requirements**:

- Bachelor’s degree in HR/Business Administration, Psychology or related field
- Proficiency in English, spoken and written
- Minimum 1 years’ experience in Learning or with ticketing management systems.
- Demonstrated ability to work in cross functional teams in an international environment, Passion for learning - Learning Agility, Excellent written and verbal communication skills, Solid organizational skills including attention to details and multitasking skills.

**Desirable Requirementes**:

- Work experience in virtual/remote teams is a plus
- Fluency in an additional regional language is a plus as French or Portuguese
- Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve_

Division

People & Organization

Business Unit

CTS

Location

Mexico

Site

INSURGENTES

Company / Legal Entity

MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.

Functional Area

Human Resources

Job Type

Full time

Employment Type

Regular

Shift Work

No

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