Service Delivery Manager

hace 7 días

Tlahuac, México Capgemini A tiempo completo

**RH**:Alexander González

**Location**:CDMX

**Industry - Sector**:Retail

**What you’ll do?**
- Ensure that managed areas within your service are performing to contractual objectives and identify service improvements where appropriate.
- Deep understanding of the client's business and developing relationships with client representatives, identifying ways to add value.
- Manage some aspects of daily operations with a focus on achieving SLAs and KPIs for relevant areas.
- Responsible for providing services within scope for specific areas with assistance from technical leaders.

**What you’ll bring**:

- Experience as a cloud and SAP service delivery manager (indistinct, Azure preferred) Minimum 4 years.

**Soft skills**:
Work Underpressure, Quality at work, Results Oriented

**What can YOU expect in a career with Capgemini?**
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
- Capgemini has developed its own way of working, the Collaborative Business ExperienceTM, and draws on Rightshore, its worldwide delivery model.

**You will love this job because**
- Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
- Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun. Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

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