Service Delivery Manager

**We’re hiring** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Delivery Manager**About the Role**We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.**Responsibilities**Team Leadership & Development:- Provide coaching, mentoring, and performance management for assigned PMs.- Foster a collaborative and supportive team environment that promotes learning and development.- Identify and implement opportunities for skill development within your team.Project Management & Delivery:- Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.- Guide the team in tracking, measuring, and reporting project metrics effectively.- Facilitate regular review meetings with stakeholders for project health evaluation and data validation.Client Relationship Management:- Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.- Maintain strong relationships with stakeholders by providing clear communication and updates.- Proactively address client concerns and ensure their expectations are met or exceeded.Process Improvement:- Identify areas for process improvement within the Center of Excellence (CoE).- Develop and implement strategies to streamline operations and enhance team efficiency.- Maintain a knowledge hub for CoE project management resources and training materials.Operational Excellence:- Lead your team in creating skills inventories and assessments to optimize resource allocation.- Ensure new PMs are well-prepared for client interactions by providing onboarding support and training.- Champion continuous improvement initiatives within the team, promoting best practices.**Qualifications**- Bachelor's degree (mandatory).- PMP, Prince2, Lean Six Sigma, Scrum, or SAFe certification (preferred).- 10+ years of experience managing project/product life cycles (mandatory).- Proven experience in managing direct reports and fostering employee engagement (mandatory).- Excellent numerical and analytical skills with exposure to technology (preferred).- Excellent written and spoken English. CEFR C1 level minimum.- Excellent interpersonal and client relationship skills.- Personable, approachable, and highly engaged leader who thrives in supporting and motivating a team.- Demonstrates the highest ethical standards and a commitment to continuous learning.- Self-starter with initiative, energy, and a solution-oriented mindset.- Flexible and adaptable to diverse work styles and environments.- Thrives under pressure and delivers results within deadlines.- Possesses strong problem-solving and analytical skills.- Excellent communicator who can articulate complex information clearly and concisely.- Team player who values collaboration and fosters a supportive work environment.- Demonstrates a strong sense of ownership and commitment to achieving team and client goals.- Comfortable working in a fast-paced, global environment.We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.**Responsibilities**Team Leadership & Development:- Provide coaching, mentoring, and performance management for assigned PMs.- Foster a collaborative and supportive team environment that promotes learning and development.- Identify and implement opportunities for skill development within your team.Project Management & Delivery:- Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.- Guide the team in tracking, measuring, and reporting project metrics effectively.- Facilitate regular review meetings with stakeholders for project health evaluation and data validation.Client Relationship Management:- Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.- Maintain strong relationships with stakeh