Service Delivery Manager

**We’re hiring** At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizantWe have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Delivery Manager

**About the Role**

We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.

**Responsibilities**

Team Leadership & Development:

- Provide coaching, mentoring, and performance management for assigned PMs.
- Foster a collaborative and supportive team environment that promotes learning and development.
- Identify and implement opportunities for skill development within your team.

Project Management & Delivery:

- Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.
- Guide the team in tracking, measuring, and reporting project metrics effectively.
- Facilitate regular review meetings with stakeholders for project health evaluation and data validation.

Client Relationship Management:

- Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.
- Maintain strong relationships with stakeholders by providing clear communication and updates.
- Proactively address client concerns and ensure their expectations are met or exceeded.

Process Improvement:

- Identify areas for process improvement within the Center of Excellence (CoE).
- Develop and implement strategies to streamline operations and enhance team efficiency.
- Maintain a knowledge hub for CoE project management resources and training materials.

Operational Excellence:

- Lead your team in creating skills inventories and assessments to optimize resource allocation.
- Ensure new PMs are well-prepared for client interactions by providing onboarding support and training.
- Champion continuous improvement initiatives within the team, promoting best practices.

**Qualifications**
- Bachelor's degree (mandatory).
- PMP, Prince2, Lean Six Sigma, Scrum, or SAFe certification (preferred).
- 10+ years of experience managing project/product life cycles (mandatory).
- Proven experience in managing direct reports and fostering employee engagement (mandatory).
- Excellent numerical and analytical skills with exposure to technology (preferred).
- Excellent written and spoken English. CEFR C1 level minimum.
- Excellent interpersonal and client relationship skills.
- Personable, approachable, and highly engaged leader who thrives in supporting and motivating a team.
- Demonstrates the highest ethical standards and a commitment to continuous learning.
- Self-starter with initiative, energy, and a solution-oriented mindset.
- Flexible and adaptable to diverse work styles and environments.
- Thrives under pressure and delivers results within deadlines.
- Possesses strong problem-solving and analytical skills.
- Excellent communicator who can articulate complex information clearly and concisely.
- Team player who values collaboration and fosters a supportive work environment.
- Demonstrates a strong sense of ownership and commitment to achieving team and client goals.
- Comfortable working in a fast-paced, global environment.

We are looking for a passionate and experienced Service Delivery Manager (SDM) to lead a team of Project Managers (PMs) within our program that provides PMs as a service. As a Pod Lead, you will play a critical role in ensuring the successful delivery of high-quality project outcomes while fostering a supportive and growth-oriented environment for your team.

**Responsibilities**

Team Leadership & Development:

- Provide coaching, mentoring, and performance management for assigned PMs.
- Foster a collaborative and supportive team environment that promotes learning and development.
- Identify and implement opportunities for skill development within your team.

Project Management & Delivery:

- Partner with your team to ensure on-time delivery of high-quality project deliverables, adhering to client-approved guidelines.
- Guide the team in tracking, measuring, and reporting project metrics effectively.
- Facilitate regular review meetings with stakeholders for project health evaluation and data validation.

Client Relationship Management:

- Collaborate with the Regional Leader in onboarding new clients and ensuring a smooth client experience.
- Maintain strong relationships with stakeh